Unlock Your Potential in a Dynamic Retail Environment We're seeking a highly skilled and passionate Customer Engagement Manager to join our team in Washington D.C.! As a key member of our Department Management team, you'll have the opportunity to drive customer satisfaction, lead a team of retail and pet care associates, and contribute to the overall success of our stores. This is a 100% remote role, offering you the flexibility to work from anywhere and maintain a healthy work-life balance. We're committed to providing a competitive salary, comprehensive benefits, and opportunities for career growth and development. About Your Role: Pet Parent Engagement: Set the standards for customer engagement, ensuring every pet and pet parent has a positive experience in our stores. Associate Leadership: Lead a team of retail and pet care associates who will ensure a safe, clean, and fun environment for our pets and pet parents. Overall Retail Initiatives: Create an exceptional customer experience by ensuring associates have extensive knowledge of pet solutions and building connections with pet parents. About Your Career: Opportunities for Growth: Gain experience in different business units, develop leadership skills, and tackle new challenges in our 1600 stores nationwide. Competitive Compensation: Enjoy a competitive salary range of $20.65 to $33.65 per hour, based on experience level, training, skills, and store location. Benefits and Perks: Eligible for comprehensive benefits, including medical, dental, and vision coverage, as well as opportunities for professional development and growth. Join Our Community: At PetSmart, we're not just a company – we're a community of pet lovers who share a passion for making a difference in the lives of pets and their families. If you're ready to join a dynamic team and make a real impact, apply now to become a vital part of our success story. Apply To This Job Apply for this job Apply tot his job Apply To this Job