Director, Employee Benefits System Operations

OVERVIEW Alera Group is looking for a Director, Employee Benefits System Operations. We are seeking highly motivated colleagues who bring experience and enthusiasm to our team – joining us may be the perfect fit for you! Alera Group was founded in 2017 and has grown to become the 15th largest broker of US business. We are passionate about our clients’ success in the areas of Employee Benefits, Property and Casualty Insurance, Retirement Plan Services, and Wealth Services. With a network of offices nationwide, our commitment to collaboration allows us to offer national resources combined with local service. RESPONSIBILITIES • Collaborate with national operations leadership to align AMS (Agency Management System) solutions with business and operational needs while ensuring consistency with corporate goals • Drive adoption of standardized workflows, data governance, and best practices across Employee Benefits business lines to support scalability and efficiency • Serve as the AMS subject matter expert and advocate, promoting system standardization, optimization, and long-term strategy • Provide leadership and mentoring to AMS administrators, regional power users, and support staff, fostering skill development and knowledge-sharing • Oversee AMS system management and optimization, including upgrades, testing, change management, feature rollouts, and vendor partnership oversight • Establish and monitor KPIs to measure performance, adoption, data quality, and integration with enterprise reporting and BI tools • Identify process improvement opportunities and lead AMS training initiatives, ensuring consistent workflows, automation, and comprehensive training/support materials across regions QUALIFICATIONS • Bachelor’s degree in business, information systems, insurance, or related field required; MBA or advanced degree preferred, or equivalent relevant work experience • 8+ years of experience in Employee Benefits insurance operations, including at least 5 years managing or supporting an AMS (e.g., EPIC, AMS360) • Demonstrated success leading cross-functional projects, system implementations, and migrations with measurable outcomes • Strong knowledge of agency workflows such as policy servicing, renewals, accounting, client data management, and document handling • Expertise in one or more AMS platforms with proven ability to manage vendors, system enhancements, and integrations • Proficiency in Microsoft Office Suite with experience in business intelligence tools (e.g., Power BI) considered a plus • Recognized leadership, communication, and problem-solving skills with a track record of driving continuous improvement and effective collaboration across all organizational levels ADDITIONAL INFORMATION This job is fully remote. Alera Group offers comprehensive benefits to our colleagues, including medical, dental, life and disability insurance, 401k, generous paid time off and much more. Salary range is $175K to $225K per year. We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class. Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process. #LI-NO1 #LI-Remote Location Type Remote Apply tot his job Apply To this Job