Pipeline Support Analyst - Mortgage

About the position Responsibilities • Responsible for overseeing the day to day management of all assigned pipelines and/or loans. • Provides additional daily leadership to processors/underwriters/closers with regards to all process, reporting and workflow items. • Can function as short term management coverage as needed - pipeline and/or role managers. • Identifies and escalates breaks in process, procedure or policy. • Supports the commitment to WOW! Service by meeting or exceeding established Operational Metrics. • Responsible for ensuring accurate and timely loan delivery. • Provides training and/or guidance to team members and sales staff (this includes management level team members). • Adheres to all audit, regulatory, and compliance requirements. • Develops and maintains strong business relationships with Retail, Product, and other business partners. • Serves as escalation point for customer complaint resolution. • Reviews all required documents to determine next steps in loan journey. • Validates all documents required by underwriting are present, accurately indexed and meet the stated underwriter requirements. • Ensures all data fields required by each stage in the loan journey are complete. • Interacts with vendors providing service on the loan transaction. • Ensures all services required for the loan transaction are ordered timely. • Documents all interactions on the loan transaction. • May assist in training of more junior operations staff. • May participate as SME representatives in various projects/initiatives. Requirements • High school diploma or GED. • 3 plus years loan documentation experience. • Demonstrated knowledge of Bank loan products and policies. • Demonstrated knowledge of lending software. • Detail-oriented with the ability to multitask. • Ability to handle heavy workload and meet stringent deadlines - sense of urgency. • Outstanding oral and written communication skills, with ability to interact effectively with all customers, both internal and external. • Solid knowledge and understanding of states regulations. • Proficient PC skills. Nice-to-haves • Mortgage processing experience. • Experience with Encompass. Benefits • Base salary and variable compensation/incentive awards. • Health and well-being benefits. • Savings and retirement programs. • Paid time off (including Vacation PTO, Flex PTO, and Holiday PTO). • Banking benefits and discounts. • Career development and reward and recognition programs. Apply tot his job Apply To this Job