[Remote] Bilingual Underwriting Support Analyst I- Call Center – Remote

Note: The job is a remote job and is open to candidates in USA. Mutual of Omaha is seeking a Bilingual Underwriting Support Analyst to work in a high-volume call center. The role involves processing new business applications, collecting underwriting requirements, and providing exceptional customer service while managing calls efficiently. Responsibilities • Play a key role in driving business success by evaluating situations, solving complex issues, and thoroughly reviewing details to process new business applications efficiently and accurately. • Attention to detail is essential. You’ll identify when information or underwriting requirements are incorrect, incomplete, or need verification, and distinguish between varying details to determine what is most relevant. • You’ll use a variety of systems and tools to support multiple underwriting areas while managing calls in a high-volume environment. Multi tasking between multiple systems, actions, and deliverables is essential. Proficiency in soft phone handling is essential to transfer calls accurately and keep the call running smoothly. • You’ll develop and apply critical thinking and problem-solving skills to recognize issues, analyze complex information, and break it down into manageable parts. Working collaboratively, you’ll help recommend process improvements that enhance the customer experience while continuously learning and growing in the role. Being able to meet performance goals and take on additional responsibilities within the needs of the business and clients as a service center is essential. • Clear, concise, and professional communication is key. You’ll deliver an exceptional customer experience by providing accurate product and process support, responding promptly, and following through on commitments to ensure every interaction exceeds expectations. Skills • Demonstrated success in high-volume customer service or call center role, consistently delivering outstanding results while accurately identifying and addressing customer needs. • Ability to maintain regular and predictable attendance with adherence to department expectations, working in a fast-paced environment. • Personal accountability to work an environment that is fast paced and has high expectations for quality and performance. • Strong knowledge/skill/understanding of computer systems such as email, Microsoft products, and proficiency with keyboarding skills. • Strong attention to detail with effective time management and organizational skills. • You promote a culture of diversity and inclusion, value different ideas and opinions, and listen courageously, remaining curious in all that you do. • Able to work remotely with access to a high-speed internet connection and located in the United States or Puerto Rico. • Knowledge of medical terminology. Benefits • 401(k) plan with a 2% company contribution and 6% company match. • Work-life balance with vacation, personal time and paid holidays. Company Overview • Mutual Of Omaha is a mutual insurance and financial services company helping clients achieve their financial goals. It was founded in 1909, and is headquartered in Omaha, Nebraska, USA, with a workforce of 1001-5000 employees. Its website is http://www.mutualofomaha.com. Apply tot his job Apply To this Job