Legal Compliance Analyst
Job Description:
• Responsible for investigating, processing and responding to copyright infringement orders and written subscriber requests regarding company products
• Perform activities related to ticket entry, validation of research supporting subscriber identification, draft responses, field subscriber calls, legal case file maintenance and disposition and data entry related to copyright and subscriber requests
• Ensure evidence collected or disseminated meets all company business policies, legal and regulatory compliance criteria under federal, state and local legislation
Requirements:
• Proven experience in customer support through professional phone interactions, ensuring positive client experiences
• Demonstrated ability to manage and prioritize multiple competing tasks in a fast-paced environment
• Strong proficiency with Microsoft Office suite
• Ability to review, analyze, and interpret legal documents, as well as manage legal request tickets to ensure compliance with court-mandated deadlines
• Prior experience conducting independent analysis of customer billing records
Benefits:
• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Remote work options
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