Telephone Triage Registered Nurse

About the position Responsibilities • Provide nurse advice and triage services to consumers calling with clinical questions. • Provide appropriate compassionate advice to callers using evidence based clinical decision tools to help callers make personal health decisions. • Make cross referrals as indicated and facilitate referrals and event registration through internal transfer mechanisms. • Utilize nursing skills along with approved protocols to provide telephone nurse triage and/or health advice to consumers with clinical questions or symptoms. • Facilitate referrals for health services as appropriate via telephone and perform all components of call processing. • Ensure performance standards are met and accept constructive feedback. • Speak with a pleasant, professional phone voice and provide superior customer service to create an exceptional patient experience. • Document caller information and outcomes in a relational database system accurately and as prescribed by current standards and policies. • Maintain confidentiality, HIPAA and PHI compliance. • Communicate appropriately and clearly with departmental management, co-workers and callers. • Exhibit willingness to master new work routines and methods. • Provide homecare, advice and/or education to callers that respects the cultural, spiritual, intellectual/educational, and psychosocial differences of individuals. • Preserve caller's autonomy, dignity and rights. • Maintain and contribute to a collaborative professional and ethical work environment. • Actively participate in team meetings and engage in the processes of the contact center. Requirements • Associate Degree in Nursing or RN Diploma - Required. • Bachelors Degree in Nursing - Preferred. • 3+ years of experience in bedside nursing required. • BLS Certification Required. • Telehealth experience helpful, not required. Benefits • Comprehensive medical coverage that covers many common services at no cost or for a low copay. • Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation. • Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more. • Free counseling services and resources for emotional, physical and financial wellbeing. • 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service). • Employee Stock Purchase Plan with 10% off HCA Healthcare stock. • Family support through fertility and family building benefits with Progyny and adoption assistance. • Referral services for child, elder and pet care, home and auto repair, event planning and more. • Consumer discounts through Abenity and Consumer Discounts. • Retirement readiness, rollover assistance services and preferred banking partnerships. • Education assistance (tuition, student loan, certification support, dependent scholarships). • Colleague recognition program. • Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence). • Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income. Apply tot his job Apply To this Job