Undergraduate CRM Analyst (998686)

About the position Responsibilities • Daily administration of Technolutions Slate instances (Undergraduate, Graduate, and Re-recruit) under the guidance of the Director of Enrollment Systems. • Primary focus on the efficient operations and enhancement of the Undergraduate instance. • Maintain data integrity by ensuring accurate data entry and troubleshooting errors. • Manage data imports, exports, and integrations with other university systems (e.g., SIS). • Regular maintenance of source formats and data feeds from third-party vendors. • Build and refine queries/reports to support Undergraduate Admissions and Enrollment Intelligence. • Assist in data segmentation for targeted communications, recruitment efforts, and advanced reporting. • Configure and maintain application review workflows, oversee revisions to the Slate-hosted application, and provide quality assurance testing for the decision release processes. • Regular Operations to staff to ensure processes are functioning as expected. • Develop and update forms, event registration/event pages, and related communication components. • Provide guidance and support to end-users on Slate functionality. • Troubleshoot technical issues and document solutions for common challenges. • Assist with user training and best practice implementation. • Test new Slate features and updates before deployment. • Identify and recommend system improvements to enhance recruitment and admissions efficiency. • Assist in implementing and documenting changes to Slate configurations. • Other duties as assigned. Requirements • Bachelor's degree in Computer Science, Business Analytics, or Information Systems. • One to two years of related work experience. • Previous experience with Technolutions Slate CRM is strongly preferred. • Excellent written and verbal communication skills. • Ability to work collaboratively with a diverse community of students, faculty, and other staff members. • Attention to detail and problem-solving skills. • Ability to function in a multi-tasked environment. Benefits • Comprehensive insurance plans including medical, dental, vision, and prescription coverage. • Tax advantaged accounts including health savings account, flexible spending accounts, and dependent care account. • Financial security via life and long-term disability insurance, accident and illness insurance, and retirement savings plans. • Generous paid time off work options including vacation, sick leave, and holidays. • Tuition remission for employees and their eligible dependents. Apply tot his job Apply To this Job