Homecare Homebase (HCHB) Support Analyst

#tech2025 Application Support Analyst (Homecare Homebase - HCHB) Location: Remote (Travel rare, not required) Job Type: Full-time (Contract-to-hire opportunity) Shift: Flexible within 7am-6pm based on time zone. Weekend on-call shared among team of 7 (monitoring inbox). About the Role Join our team as an Application Support Analyst and serve as the subject matter expert for Homecare Homebase (HCHB) and related clinical applications. You'll provide top-tier technical support, optimize systems and processes, implement enhancements, and ensure compliance with regulatory standards. Collaborate across teams to maintain system integrity, boost operational efficiency, and guide clinical staff through training and troubleshooting. This is a hands-on support role for a self-starter who can hit the ground running—no data-focused experience needed. Key Responsibilities • Assess, coordinate, and review issues/impacts related to application support and business processes. • Work independently on escalated issues via chat, email, phone, or inbox monitoring. • Proactively suggest improvements for system stability, availability, performance, and reliability. • Lead teams/projects to resolve complex technical issues. • Install/test new software/updates, create FAQs/troubleshooting guides, research bugs, and monitor resolutions. • Protect operational system stability and data integrity while collaborating with technical teams. Must-Have Qualifications • At least 3 years of hands-on experience using HCHB at a support/implementation level (experience trumps education). • Proven ability to manage yourself as a self-starter and hit the ground running. • Strong customer service skills for user support (chat, email, phone). Preferred Skills • Experience with clinical applications and regulatory compliance in healthcare. • Ability to work independently and collaboratively in a fast-paced environment. • Comfortable with weekend on-call rotation (team-shared). Job Types: Contract, Temporary, Temp-to-hire Pay: $50.00 - $52.00 per hour Expected hours: 40 per week Application Question(s): • Have you troubleshot HCHB user issues via chat, email, or phone support? • Have you implemented HCHB system enhancements or optimizations? • Have you created HCHB FAQs, troubleshooting guides, or trained clinical users? • Have you tested HCHB software updates or new features before rollout? • Have you resolved HCHB bugs or monitored fixes post-resolution? • Have you worked with HCHB data integrity or system stability directly? • Have you led HCHB-related projects or collaborated on escalated issues? Experience: • hands-on experience using HCHB at a support/implementation: 3 years (Required) Work Location: Remote Apply tot his job Apply To this Job