[Remote] Technical Support Engineer I

Note: The job is a remote job and is open to candidates in USA. Hawk Ridge Systems is a leading 3D Design Software and 3D Printing Reseller, seeking a remote Technical Support Engineer. The role involves providing technical support to customers, developing expertise in SOLIDWORKS applications, and maintaining communication to resolve issues.

Responsibilities

• Provide technical support to external customers in a post-sales capacity
• Develop and maintain technical expertise in SOLIDWORKS applications
• Learn new skills and applications as new products are launched
• Constant communication with customers via phone, chat, and e-mail to solve installation, crashing, and general usage type cases

Skills

• Bachelor's in Mechanical, Mechatronics, or Aerospace Engineering (or equivalent degree) required
• Strong proficiency in SOLIDWORKS
• Real-world insight & knowledge of the role of 3D CAD applications in industry
• Strong verbal and written technical communication skills (English)
• Excellent customer relations skills
• Strong familiarity with Microsoft Operating Systems & MS Office products
• Self-starter with the ability to take initiative and accomplish tasks
• Possess excellent problem definition and problem-solving skills
• Must be able to work 8-5 with a scheduled hour for lunch
• Proficiency in either SOLIDWORKS, Inventor, or other 3D CAD software
• Experience with computer networking and/or SQL programming
• Experience with TCP/IP troubleshooting

Benefits

• Excellent Medical, Dental, Life Insurance, and Long-Term Disability Insurance
• 401(k) plan with Company Match
• Exceptional Time-Off Benefits, including Vacation, Paid Sick time, and Paid Holidays, plus your Birthday, a Diversity, Equity, & Inclusion Day, as well as Community Service Days Off!
• Paid Parental Leave
• Outstanding Training, Onboarding, Mentoring, and Coaching by successful engineers
• Amazing Growth Opportunities provide unlimited opportunities for Career Development
• Work/Life Balance: We give you the Flexibility you need to succeed, and it is your choice if you’d like to work remotely or work out of one of our offices

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