Content Operations Consultant, Documentation Tooling
Job Description:
• Audit Nova documentation across MadCap Flare, UserGuiding, UserVoice, HelpSite, SharePoint/OneDrive, and various internal formats
• Use an existing deep-dive Nova markup to build a clean, accurate taxonomy
• Evaluate all documentation tools in use today and provide a clear tooling recommendation
• Build the new Nova documentation structure in Azure Wiki and map it to HelpSite
• Design governance, workflows, intake processes, release update processes, and maintenance guidelines
• Assess whether an LMS is needed for training content
• Pilot the structure using the marketing content library
Requirements:
• Strong experience in content operations, knowledge management, documentation architecture, or similar roles
• Skilled in taxonomy design, metadata, and information architecture
• Experience evaluating documentation toolchains (Flare, UserGuiding, knowledge bases, etc.)
• Familiarity with Azure DevOps/Azure Wiki and SharePoint
• Excellent organizational, communication, and systems-thinking skills
• Ability to collaborate with product, sales, services, and marketing teams
Benefits:
• Remote (US preferred)
• 6-10 week engagement
• Flexible work hours
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