Experienced Customer Service Insurance Assistant for Commercial Policies – Delivering Exceptional Support in a Fast-Paced Remote Environment

Introduction to blithequark

At blithequark, we are passionate about providing exceptional customer service and support to our independent agents and customers. As a leader in the insurance industry, we recognize the importance of delivering responsive and personalized service to our clients. Our Small Commercial Service Plus (SCSP) team plays a vital role in managing account information, preparing insurance documents, and providing policy support to our customers. We are now seeking an experienced Customer Service Insurance Assistant to join our team and contribute to our mission of delivering outstanding customer experiences.

Job Overview

In this role, you will be responsible for providing exceptional customer service to our commercial policyholders and independent agents. You will be working in a fast-paced remote environment, responding to internal and external requests, and managing account information and insurance documents. As a key member of our team, you will be expected to apply your strong organizational and administrative skills, as well as your knowledge of insurance policies and procedures, to deliver high-quality support to our customers.

Key Responsibilities

• Enter and retrieve information using computer systems and applications to update records, obtain information for others, and respond independently to most questions and problems.
• Use intermediate skills and business knowledge to answer questions related to billing and insurance forms/documents, correspondence, and processes other insurance transactions to provide customer service and support.
• Perform other related support duties as requested, such as answering phones, processing mail, and assisting customers.
• Uphold our customer care standards by achieving individual goals such as work quality, phone and email handle time, adherence, and reliability.
• Adhere to a daily schedule to help maintain phone and offline service levels.
• Identify all required forms and materials related to policy changes and certificates.
• Assist in handling various requests from agents and insureds, including completing basic policy changes.
• Interact with other departments, including underwriting, billing, and processing, to help resolve customer requests.

Qualifications and Requirements

To be successful in this role, you will need to possess the following qualifications and skills:

• High school diploma or equivalent.
• Minimum of 1-2 years of relevant customer service or administrative experience preferred.
• Prior Call Center/Insurance experience preferred but not mandatory.
• Proficiency with computers is mandatory.
• Excellent oral, written, and interpersonal communication skills, with the capacity to navigate multiple systems/sites in a fast-paced structured teamwork environment.
• Intermediate level of skill required to open, create, and modify various documents using the Microsoft Office suite (e.g., documents, spreadsheets, e-mail, etc.) and enter/retrieve information using various applications/systems.
• Ability to effectively exchange routine and non-routine information verbally and in writing and apply knowledge of the department's policies and procedures.
• Must be able to acquire and maintain company and department work-at-home (W@H) requirements; Dedicated room with a desk, safe, quiet, professional working environment, and wire-connected high-speed internet with a minimum of 5 dedicated mbps (20 mbps or more is recommended through a cable, fiber, or DSL service).

Training and Development

Our call center class begins on Monday, October 6, 2025. Attendance is critical to your success, and as such, 100% attendance is required for the duration of training, where performance will be continually assessed. Training hours are between 10:00 am – 7 pm EST / 7:00 am- 4 pm PST, Monday through Friday. This includes formal virtual classroom instruction, assessments, and on-job training. During training, individuals are also responsible for schedule adherence and are expected to actively participate in the training program.

Career Growth and Learning Opportunities

At blithequark, we are committed to fostering an environment where employees can build long and meaningful careers. We offer comprehensive benefits, continuous learning opportunities, and a supportive work environment that encourages growth and development. As a purpose-driven organization, we believe in providing our employees with the tools and resources they need to succeed, both professionally and personally.

Work Environment and Company Culture

Our company culture is built on a foundation of inclusivity, diversity, and respect. We value our employees' hard work, integrity, and commitment to making things better. We put people first by offering benefits that support their life and well-being, including a competitive salary range, commission and/or bonus earnings, and a comprehensive benefits package. To learn more about our benefit offerings, please visit our website.

Compensation and Benefits

The typical starting salary range for this role is determined by a number of factors, including skills, experience, education, certifications, and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at blithequark have a corresponding compensation plan, which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Equal Opportunity Employer

blithequark is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any basis prohibited by federal, state, or local law.

Conclusion

If you are passionate about delivering exceptional customer service and are looking for a challenging and rewarding role, we encourage you to apply for this opportunity. As a Customer Service Insurance Assistant at blithequark, you will be part of a dynamic team that is dedicated to providing outstanding support to our customers. Don't miss this chance to join our team and contribute to our mission of delivering exceptional customer experiences. Apply now and take the first step towards a rewarding and fulfilling career with blithequark.