**Experienced Full Stack Customer Service Representative – Remote Call Center Loyalty Program**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customer bases? If so, we invite you to join blithequark's dynamic team as an Experienced Full Stack Customer Service Representative in our Remote Call Center Loyalty Program. As a key member of our customer service team, you will play a vital role in resolving customer inquiries, providing product knowledge, and driving customer satisfaction. **About blithequark** blithequark is a leading provider of innovative payment solutions, empowering businesses to thrive in an ever-evolving market. Our commitment to excellence, customer-centric approach, and dedication to innovation have earned us a reputation as a trusted partner in the industry. As a member of our team, you will be part of a dynamic and inclusive environment that fosters growth, collaboration, and creativity. **Responsibilities** As an Experienced Full Stack Customer Service Representative, you will be responsible for: * Responding to customer inquiries via telephone, email, SMS, and chat to provide problem resolution in accordance with blithequark's service standards * Analyzing customer service needs and communicating with service and technical departments when necessary * Maintaining detailed and current knowledge of blithequark's products and services * Resolving basic or tier 1 payment and account-related requests, including card activations, payments, name and address updates for card holders * Entering required data into client-provided systems and databases * Determining basic reasons for customer issues using a client-provided decision tree and escalating or referring unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments **What We're Looking For** We're seeking a highly motivated and customer-focused individual with: * High School Diploma or Equivalent * At least 6 months of high-volume call center experience (onsite or remote) within the last 18 months * Availability to work all shifts, including mornings, afternoons, nights, and weekends * Strong communication and problem-solving skills * Ability to navigate computerized data entry systems and other relevant applications * Familiarity with customer service software and systems **Desired Skills and Capabilities** * Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks * Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes * Recognizes the need for occasional deviation from accepted practice and has little or no role in decision-making * Normally receives detailed instructions and follows established procedures on all work, requiring instructions on all assignments * Works under close supervision **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a member of our team, you will have access to: * Comprehensive training programs to enhance your skills and knowledge * Opportunities for career advancement and professional growth * Collaborative and inclusive work environment that fosters creativity and innovation * Recognition programs and rewards for outstanding performance * Access to our benefits package, including medical, dental, and vision care, EAP programs, paid time off, and more **Work Environment and Company Culture** blithequark is committed to creating a work environment that is inclusive, diverse, and supportive. Our team members enjoy: * Flexible work arrangements, including remote work options * Collaborative and dynamic work environment * Opportunities for professional growth and development * Recognition programs and rewards for outstanding performance * Access to our benefits package, including medical, dental, and vision care, EAP programs, paid time off, and more **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * $15.00 per hour (minimum and maximum hourly rate available) * Comprehensive benefits package, including medical, dental, and vision care, EAP programs, paid time off, and more * Recognition programs and rewards for outstanding performance * Opportunities for career advancement and professional growth **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or documentation. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse work environment that fosters growth, collaboration, and creativity. **Reasonable Accommodation** blithequark provides reasonable accommodation to applicants with disabilities. If you require accommodation during the application and/or interview process, please notify a representative of the Human Resources Department. **Benefits Page** To learn more about our benefits package, please visit our Benefits page at: https://jobs.blithequark.com/en/why-blithequark/benefits/ **Contact Center Team Member Expectations** To learn more about working in a blithequark Contact Center, please watch our short video: https://vimeo.com/1074741613/4ea9873ad2?share=copy Apply for this job