Experienced Chat Customer Service Associate – Delivering Exceptional Support and Fostering Customer Loyalty in a Dynamic and Innovative Environment

Welcome to blithequark

blithequark is a pioneering, relationship-driven commercial construction firm renowned for its high-quality projects across all market types. With operations spanning eight states and six corporate offices, we specialize in construction management, design build, and general contracting services, complemented by our self-perform capabilities. From humble beginnings as a small local company, blithequark has evolved into one of the region's most trusted builders, earning national recognition on the ENR Top 400 Contractors list. Our commitment to innovation, quality, and customer satisfaction has been the cornerstone of our success, and we continue to strive for excellence in everything we do.

Join Our Customer Service Team

We are seeking a highly motivated and dynamic Chat Customer Service Associate to join our dedicated customer service team. As a vital member of our team, you will be responsible for providing outstanding support through our chat platform, addressing customer inquiries, resolving issues, and ensuring a positive experience that fosters customer loyalty and satisfaction. Your exceptional communication skills, both written and verbal, will be instrumental in delivering high-quality service and support to our valued customers.

Key Responsibilities

• Respond promptly to customer inquiries received via chat, ensuring high-quality service and support that meets our exceptional standards.
• Resolve customer issues and complaints efficiently while maintaining a positive attitude, demonstrating empathy, and providing effective solutions.
• Provide accurate product information, troubleshooting assistance, and guidance on usage and features, ensuring that customers can maximize the benefits of our products and services.
• Document customer interactions and solutions in our CRM system for future reference, contributing to our ongoing efforts to improve customer experience and service delivery.
• Collaborate with team members and other departments to escalate issues, share knowledge, and enhance the customer experience, fostering a culture of teamwork and continuous improvement.
• Stay updated on product knowledge, company policies, and industry trends to effectively assist customers and provide informed support, demonstrating your commitment to professional development and growth.
• Maintain a high level of professionalism and empathy in all customer interactions, ensuring that every customer feels valued, heard, and supported throughout their journey with blithequark.
• Meet and exceed performance metrics, including response time, customer satisfaction scores, and resolution rates, contributing to our team's success and reputation for exceptional customer service.

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent; a degree in a related field, such as customer service, communications, or business, is highly desirable.
• Proven experience in customer service, preferably in a chat or online support environment, where you have developed strong communication and problem-solving skills.
• Excellent written communication skills, with a strong command of grammar, spelling, and punctuation, enabling you to craft clear, concise, and effective responses to customer inquiries.
• Proficiency in using chat software, CRM systems, and other customer service tools, with the ability to quickly adapt to new technologies and platforms.
• Ability to multitask and manage time effectively in a fast-paced environment, prioritizing tasks, and meeting deadlines while maintaining a high level of quality and attention to detail.
• Strong problem-solving skills and the ability to think critically under pressure, resolving complex issues and providing creative solutions that meet customer needs.
• A positive attitude and a genuine desire to help others, demonstrating empathy, patience, and understanding in every customer interaction.
• Availability to work flexible hours, including evenings and weekends as needed, ensuring that our customers receive prompt and effective support whenever they need it.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in a construction or related industry, with knowledge of construction management, design build, and general contracting services.
• Certifications or training in customer service, such as CCSP or CSS, demonstrating your commitment to professional development and excellence in customer service.
• Proficiency in multiple languages, enabling you to provide support to a diverse range of customers and enhance our ability to serve international clients.
• Experience with CRM systems, such as Salesforce or HubSpot, and chat software, such as LiveChat or Zendesk, with the ability to quickly adapt to new technologies and platforms.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, providing opportunities for professional development, training, and advancement. As a Chat Customer Service Associate, you will have access to:

• Comprehensive training programs, enabling you to develop your skills and knowledge in customer service, construction, and related industries.
• Ongoing coaching and feedback, helping you to refine your skills, address areas for improvement, and achieve your full potential.
• Opportunities for advancement, whether within our customer service team or in other areas of the business, such as sales, marketing, or operations.
• A culture of continuous learning, where you will be encouraged to share your ideas, suggest improvements, and contribute to our ongoing efforts to enhance customer experience and service delivery.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative work environment, where every employee is valued, respected, and empowered to contribute to our success. Our company culture is built on the following core values:

• Customer Focus: We are dedicated to delivering exceptional customer experiences, ensuring that every customer feels valued, heard, and supported throughout their journey with blithequark.
• Teamwork: We believe in the power of collaboration, working together to achieve common goals, share knowledge, and drive success.
• Innovation: We are committed to innovation, embracing new technologies, processes, and ideas that enable us to stay ahead of the curve and deliver exceptional results.
• Integrity: We operate with integrity, honesty, and transparency, ensuring that every interaction, whether with customers, employees, or partners, is built on trust, respect, and open communication.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A hourly rate of $30-$35 per hour, depending on experience and qualifications.
• Opportunities for overtime and bonuses, based on performance and contributions to the team.
• A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• A dynamic and innovative work environment, with access to the latest technologies, tools, and training programs.
• Flexible working hours, including remote work options, to ensure a healthy work-life balance and enable you to work in a way that suits your needs and preferences.

Conclusion

If you are a motivated and dynamic individual, passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our customer service team as a Chat Customer Service Associate. With your skills, experience, and commitment to excellence, you will play a vital role in shaping the future of blithequark and contributing to our ongoing success. Apply now to take the first step in an exciting and rewarding career with a company that values its employees, customers, and community.