Experienced Customer Service Representative – Remote Opportunity in Maine for Delivering Exceptional Support and Making a Positive Impact on Members' Lives

Introduction to blithequark and the Role

Are you passionate about making a difference in people's lives and enjoying a career in a service-oriented industry? If so, this Customer Service Representative role at blithequark could be the perfect fit for you. As a leader in the industry, blithequark is dedicated to providing exceptional support to its members, and we are now looking for optimistic individuals to join our team. This role offers the unique opportunity to work from home, making a positive impact on members' lives by being their first point of contact for questions about our service offerings.

About the Customer Service Representative Role

In this critical role, you will play a vital part in resolving member concerns while ensuring requests are processed accurately and in a timely manner. You will be given a structured protocol and scripts to document conversations, ensuring consistency in scheduling, modifying, and canceling customer reservations. As a Customer Service Representative, you will speak with members daily, answering their transportation questions and supporting them in their journey towards positive health outcomes.

Key Responsibilities

• Receive and document customer concerns, ensuring all relevant information is correct and processed in a timely manner.
• Ensure all company procedures are followed, maintaining high standards of service quality.
• Input accurate trip data into our systems, demonstrating attention to detail and organizational skills.
• Demonstrate a personal commitment to producing high-quality work, referring unresolved customer grievances to the designated department for further investigation and resolution.
• Multitask effectively and efficiently to extract necessary information from multiple systems, reviewing and educating members on our services and their insurance coverage.

Requirements for Success

To excel in this role, you will need to meet the following essential qualifications:

• High School Graduate or General Education Degree (GED).
• 0-2 years of related experience, with 6+ months of contact center experience or customer service experience.
• Strong organization skills, written, and verbal communication skills, with all system documentation in English.
• Ability to type 35wpm or more, answering a high volume of calls (up to 100+ calls per day).
• Proficiency in Microsoft Office Suite, with the ability to talk and type simultaneously in a clear and concise manner while interacting with customers.
• Ability to work overtime as required, with sound decision-making and problem-solving skills in a fast-paced environment.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Prior experience in a remote work environment, with a proven ability to work independently under general supervision.
• Experience with customer relationship management (CRM) software, with a strong understanding of customer service principles and practices.
• Certifications or training in customer service, call center operations, or a related field.

Work Environment and Company Culture

At blithequark, we value our team members and realize the importance of benefits for you and your family. We offer a comprehensive benefits package, including medical, dental, and vision insurance, employer-paid basic life insurance and AD&D, voluntary life insurance, health care and dependent care flexible spending accounts, and more. Our company culture is built on a foundation of respect, inclusivity, and diversity, with a strong commitment to equal employment opportunities.

Compensation and Perks

The starting pay rate for this role is $15.00/hr, with opportunities for growth and development within the company. We also offer a range of perks and benefits, including paid time off, paid parental leave, short-term and long-term disability, tuition reimbursement, and employee discounts.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative, you will have access to comprehensive training and development programs, designed to help you build your skills and advance your career. Our training schedule is Monday to Friday, 8am-4:30pm EST, and you will be required to attend 100% of training, on camera, for the first 30 days of employment.

Work from Home Requirements

To work from home, you will need to meet the following requirements:

• High-speed internet with a minimum download speed of 25MBPS and upload speed of 5MBPS.
• Ability to directly hardwire to your modem.
• A dedicated work area that is separated from other living areas and provides privacy to review company-sensitive documents securely.

Conclusion

If you are a motivated and customer-focused individual, looking for a challenging and rewarding role, we encourage you to apply for this Customer Service Representative position at blithequark. With a strong commitment to our team members and a comprehensive benefits package, we offer a unique and supportive work environment that will help you grow and succeed in your career. Don't miss out on this opportunity to make a positive impact on members' lives – apply today!