**Experienced Bilingual Customer Service Representative – Remote Opportunity for Foodservice Success**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both English and Spanish? Are you looking for a remote opportunity that offers flexibility and a chance to grow with a leading IT consulting firm? Look no further! blithequark is seeking an experienced Bilingual Customer Service Representative to join our dynamic team and contribute to the success of our Foodservice clients. **About blithequark** blithequark is a leading IT consulting firm that leverages modern technologies to support a wide range of industries. Our team of experts is dedicated to delivering innovative solutions that drive business growth and success. With a strong focus on customer satisfaction, we strive to build long-lasting relationships with our clients and partners. As a remote employee, you will be part of a collaborative and dynamic team that values flexibility, innovation, and customer-centricity. **Role Responsibilities** As a Bilingual Customer Service Representative, you will play a critical role in providing exceptional support to our Foodservice clients. Your primary responsibilities will include: * Offering sales and sales support interactions with customers and sales associates via phone, email, and Teams chat, including general inquiries, feedback, incidents, and order management. * Utilizing computerized systems for tracking, information gathering, and/or troubleshooting to resolve customer inquiries efficiently. * Answering basic questions and resolving basic problems in a timely and professional manner. * Documenting issues, identifying, and taking appropriate actions to resolve inquiries, including those related to order entry, order modification, customer billing and payments, pricing, reporting, and customer-facing applications. * Actively redirecting incoming callers to self-service options to improve customer satisfaction and reduce call volumes. * Performing proactive outbound follow-up communications as necessary to ensure customer satisfaction and loyalty. * Processing orders and other related voice and non-voice tasks as needed to meet client needs. **Role Requirements** To succeed in this role, you will need to possess: * A High School Diploma or equivalent. * Bilingual proficiency in Spanish and English (written and verbal). * At least 2 years of customer service experience, with a strong focus on resolving customer inquiries and issues. * Previous call center experience is preferred but not required. * Previous experience in foodservice or foodservice distribution is preferred but not required. * A self-starter mentality with excellent customer service skills, including the ability to select and apply standard policies and procedures. * Ability to resolve routine problems and questions independently, with a strong attention to detail and time management skills. * Excellent oral and written communication skills, with good vocabulary, proper grammar, and the ability to independently compose routine written communications. * Ability to work in a fast-paced team environment, with a flexible schedule that includes weekend and holiday availability. **Requirements for Working From Home** To ensure your success as a remote employee, you will need to meet the following requirements: * A private and secure space to work uninterrupted by others in the home. * A high-speed internet connection with a CAT 7 Ethernet cord or higher (WiFi connections are not allowed). * All necessary equipment for the job will be provided, but you will need to provide your own Ethernet cord. **Salary and Other Compensation** We offer a competitive hourly rate of $15.50 per hour, with opportunities for growth and advancement based on performance. This position is also eligible for blithequark's discretionary annual incentive program, subject to applicable plans and performance. **Benefits** As a valued member of our team, you will be eligible for a range of benefits, including: * Medical, dental, vision, and life insurance. * Paid holidays and paid time off. * 401(k) plan and contributions. * Long-term and short-term disability insurance. * Paid parental leave. * Employee stock purchase plan. **Disclaimer** The hourly rate, other compensation, and benefits information is accurate as of the date of this posting. blithequark reserves the right to modify this information at any time, subject to applicable law. **Eligibility** blithequark will only consider applicants for this position who are legally authorized to work in the United States without requiring company sponsorship now or at any time in the future. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application by September 4th, 2025, and join our dynamic team at blithequark. Apply to this job Apply for this job