Experienced Customer Support Specialist for CPC Processor Team – Remote Call Center Opportunity with blithequark

Introduction to blithequark

blithequark is a pioneering data platform company that stands at the forefront of health data exchange, envisioning a future where every healthcare decision is informed by the right data, at the right time, and in the right format. Our platform is fueled by the largest and most diverse health data network in the U.S., ensuring that data is secure, accessible, and usable for better health outcomes. As a trusted partner to leading life sciences companies, government agencies, and healthcare providers, blithequark is committed to tackling healthcare's most complex challenges with innovative, technology-forward solutions.

About the Role

We are seeking a highly skilled and compassionate Customer Support Specialist to join our CPC Processor team. This is a full-time, remote call center role that offers the opportunity to work in a high-volume production environment, providing exceptional support to patients, insurance companies, and attorneys. As a key member of our team, you will be responsible for processing medical record requests, documenting information in multiple platforms, and ensuring seamless communication with our clients and stakeholders.

Key Responsibilities:

• Process medical record requests via phone calls from patients, insurance companies, and attorneys, providing timely and accurate updates on medical record status.
• Document information in multiple platforms using dual computer monitors, ensuring data accuracy and efficiency.
• Utilize Microsoft Office applications, including Word and Excel, to perform tasks and maintain records.
• Collaborate with internal teams to resolve issues and improve processes, contributing to a culture of continuous improvement and excellence.
• Participate in comprehensive onsite/virtual training programs, followed by job shadowing with an assigned mentor, to ensure a smooth transition into the role.

Qualifications and Requirements

To succeed in this role, you will need to possess the following essential qualifications:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Previous experience in a call center or customer-facing environment, preferably in a healthcare setting.
• Excellent communication and interpersonal skills, with the ability to empathize with patients and provide compassionate support.
• Strong organizational and time management skills, with the ability to work in a fast-paced environment and meet productivity standards.
• Proficiency in Microsoft Office applications, including Word and Excel.
• Comfortable working in a remote call center setting, with reliable internet access and a dedicated workspace.

Preferred Qualifications:

• Experience working with medical records or in a healthcare-related field.
• Familiarity with healthcare regulations and laws, such as HIPAA.
• Previous experience with data entry or documentation in multiple platforms.
• Certifications or training in customer service, medical terminology, or a related field.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Communication: Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner.
• Empathy and Compassion: Ability to empathize with patients and provide compassionate support, while maintaining a professional demeanor.
• Organizational Skills: Strong organizational and time management skills, with the ability to prioritize tasks and meet productivity standards.
• Technical Skills: Proficiency in Microsoft Office applications, including Word and Excel, and the ability to learn new software and systems.
• Adaptability: Ability to adapt to changing priorities and workflows, with a flexible and positive attitude.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to comprehensive training programs, mentorship, and opportunities for professional development and advancement. Our goal is to provide a supportive and inclusive environment that fosters learning, innovation, and excellence.

Work Environment and Company Culture

blithequark is dedicated to creating a work environment that is inclusive, diverse, and respectful of all employees. We believe in fostering a culture of empathy, compassion, and kindness, and we are committed to making a positive impact on the lives of our patients, clients, and communities. As a remote call center team member, you will be part of a dynamic and supportive team that values collaboration, open communication, and mutual respect.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a hourly rate of $15-$18.32 USD, depending on experience and location. Additionally, you will be eligible for a comprehensive benefits package, including:

• Full benefits, including PTO, health, vision, and dental insurance.
• 401k savings plan and tuition assistance.
• Company equipment, including computer, monitor, virtual phone, and other necessary tools.
• Opportunities for professional development and advancement.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer support, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist with blithequark, you will be part of a dynamic team that is dedicated to making a positive impact on the lives of our patients and clients. Join us in our mission to revolutionize healthcare through innovative data solutions and exceptional customer support.

blithequark is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. If you require accommodations or have questions about our application process, please do not hesitate to contact us.