Experienced Customer Success Specialist – Restaurant Partner Success and Growth Strategist

Welcome to blithequark

blithequark is a pioneering force in the restaurant solutions industry, dedicated to empowering restaurants to thrive in an ever-evolving market. Our flagship cloud POS system, blithequark 360, is an all-in-one solution that seamlessly integrates digital ordering, delivery, customer engagement, restaurant management, and payment processing features. This innovative system is designed to provide operators of all sizes with unparalleled insights into their customers, enhanced control over their operations, and the tools necessary to drive profitable growth. To learn more about our mission and vision, please visit our website at www.blithequark.com.

Position Summary

We are seeking an exceptional Customer Success Specialist to join our team, focusing on fostering long-term relationships with our restaurant partners and driving their success through our Menufy by blithequark solution. As a key member of our customer success team, you will work closely with our highest volume restaurant partners to ensure their continued success and growth. Your primary responsibilities will include customer outreach, retention, new product/service awareness, and order improvement coaching. This is a remote position, offering you the flexibility to work from anywhere and contribute to the success of our restaurant partners.

Essential Responsibilities and Duties

• Conduct thorough assessments of customer needs, providing expert knowledge on product features and consulting services to help them optimize their operations.
• Design and implement effective customer retention strategies to increase loyalty and retain business, ensuring long-term partnerships with our restaurant partners.
• Recover, optimize, maintain, and protect our customers' information on search engines and Google Business Profiles, ensuring their online presence is accurate and up-to-date.
• Collaborate with external organizations, such as Google Support, to address customer needs and provide timely resolutions to any issues that may arise.
• Schedule and conduct performance briefings with customers, working closely with them to identify areas for improvement and develop tailored solutions to address their unique challenges.
• Maintain a deep understanding of our competitors and industry trends, using this knowledge to inform our customer success strategies and stay ahead of the curve.
• Review customers' business settings and modify them as needed to optimize their success, ensuring they are leveraging our solutions to their full potential.

Qualifications

To be successful in this role, you will need to possess the following qualifications:

• Education: High School Diploma or equivalent.
• Experience: Minimum of 2-year industry or related experience required, with a minimum of 3-year customer service experience. 1+ years of restaurant experience is preferred, and fluency in both Spanish and English is essential.

Skills and Competencies

In addition to the above qualifications, the ideal candidate will possess the following skills and competencies:

• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal stakeholders.
• Strong problem-solving and analytical skills, with the ability to think critically and develop creative solutions to complex challenges.
• Proficiency in Google Business Profiles and other online platforms, with the ability to navigate and optimize customer information with ease.
• Ability to work in a fast-paced environment, prioritizing multiple tasks and managing competing deadlines with ease.
• Strong knowledge of the restaurant industry, with a deep understanding of the challenges and opportunities faced by our restaurant partners.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Customer Success Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program, designed to equip you with the knowledge and skills necessary to succeed in your role.
• Ongoing training and development opportunities, including workshops, webinars, and conferences.
• Opportunities for career advancement, with a clear path for professional growth and development.
• Access to a range of tools and resources, including industry-leading software and technology.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team member, you will be part of a collaborative and inclusive community that values diversity, equity, and inclusion. Our company culture is built on the following core values:

• A passion for innovation and excellence, with a commitment to delivering exceptional results.
• A customer-centric approach, with a focus on building long-term relationships and driving customer success.
• A collaborative and supportive work environment, with a emphasis on teamwork and open communication.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all.

Compensation, Perks, and Benefits

As a Customer Success Specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:

• Competitive salary and bonus structure, with opportunities for growth and development.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Flexible work arrangements, including remote work options and flexible hours.
• Access to a range of perks and discounts, including employee discounts and rewards programs.

Conclusion

If you are a motivated and results-driven professional with a passion for customer success and the restaurant industry, we encourage you to apply for this exciting opportunity. As a Customer Success Specialist at blithequark, you will be part of a dynamic and supportive team that is dedicated to driving customer success and growth. With a range of training and development opportunities, a collaborative and inclusive work environment, and a comprehensive compensation and benefits package, this is an opportunity not to be missed. Apply today to join our team and take the first step towards a rewarding and challenging career in customer success.