**Experienced Field Support Associate II – Customer Service and Technical Support Specialist at blithequark**

Are you a customer-focused and tech-savvy professional looking for a challenging role that will allow you to make a real difference in the lives of our customers? Do you have a knack for problem-solving and a passion for delivering exceptional customer experiences? If so, we want to hear from you! blithequark is seeking an experienced Field Support Associate II to join our dynamic team, providing top-notch technical support and customer service to our internal and external customers. **About Us** At blithequark, we're dedicated to delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're committed to empowering our customers to achieve their goals. Our team is passionate about making a difference, and we're seeking talented professionals like you to join our dynamic team. **Job Summary** We're looking for a highly skilled and customer-focused Field Support Associate II to provide top-notch technical support and customer service to our internal and external customers. As a key member of our team, you'll be responsible for resolving complex issues, providing product and service knowledge, and exceeding customer expectations. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! **Key Responsibilities** As a Field Support Associate II at blithequark, you'll be responsible for the following key areas: * **Customer Support (40%):** Assist internal and external customers through their shopping experience with blithequark websites and mobile applications, providing solutions via phone, chat, email, and/or social networks. * **Issue Resolution (40%):** Resolve complex problems involving multiple departments and/or vendors, following up with customers throughout the resolution process. * **Quality and Productivity (10%):** Meet or exceed scorecard requirements for productivity and quality, ensuring that customer needs are met in a timely and efficient manner. * **Task Management (10%):** Effectively and routinely balance multiple customers and tasks, prioritizing and managing time to meet customer expectations. **Requirements** To be successful in this role, you'll need to possess the following qualifications and skills: **Minimum Qualifications** * **Age:** Must be eighteen years of age or older. * **Work Authorization:** Must be legally permitted to work in the United States. **Preferred Qualifications** * **Education:** College degree preferred. * **Experience:** Prior experience in a call center environment, knowledge of technologies and standard practices typically found in a call center environment, and knowledge of standard practices and terminology used in retail sales and/or the building materials industry. * **Skills:** Advanced knowledge of blithequark systems, such as QuoteCenter, eSVS, Store Systems, and MyCD, as well as excellent written and verbal skills, typing proficiency, and the ability to consistently provide outstanding customer service. **Competencies** To excel in this role, you'll need to demonstrate the following competencies: * **Customer Service:** Skilled at consistently providing outstanding customer service, following through on responsibilities to internal and external customers, and recovering from any errors made. * **Problem-Solving:** Demonstrated ability to complete projects and assignments accurately, catching errors before completion, despite a large workload, competing demands, and a fast-paced environment. * **Communication:** Skilled at effectively assessing customer audience and adjusting style and tone of verbal and written correspondence to match that of the customer. * **Product Knowledge:** Demonstrate broad-based knowledge of blithequark product offerings and capable of and interested in attaining SME level product knowledge of the blithequark department in which he/she works. **What We Offer** As a Field Support Associate II at blithequark, you'll enjoy a dynamic and supportive work environment, opportunities for career growth and development, and a competitive compensation package. We're committed to helping our employees achieve their goals and reach their full potential. **How to Apply** Don't miss out on this exciting opportunity to join our team! If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you. Apply now and take the first step towards a rewarding career with blithequark. Apply To This Job Apply for this job **Work Environment and Company Culture** At blithequark, we're committed to creating a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Our team is passionate about making a difference, and we're seeking talented professionals like you to join our dynamic team. As a Field Support Associate II, you'll have the opportunity to work with a talented team of professionals who are dedicated to delivering exceptional customer experiences. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees achieve their goals and reach their full potential. As a Field Support Associate II, you'll have access to a range of career growth opportunities and learning benefits, including: * **Training and Development:** We offer a range of training and development programs to help you develop your skills and knowledge. * **Mentorship:** You'll have the opportunity to work with experienced professionals who can provide guidance and support. * **Career Advancement:** We offer a range of career advancement opportunities, including promotions and new roles. **Compensation, Perks, and Benefits** As a Field Support Associate II at blithequark, you'll enjoy a competitive compensation package, including: * **Salary:** A competitive salary based on your experience and qualifications. * **Benefits:** A range of benefits, including health insurance, retirement savings, and paid time off. * **Perks:** A range of perks, including flexible work arrangements, employee discounts, and more. **Conclusion** If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you! Apply now and take the first step towards a rewarding career with blithequark. We're committed to creating a dynamic and supportive work environment that fosters collaboration, innovation, and growth. Join our team and be a part of something amazing! Apply for this job