**Principal Technical Program Manager – Customer Service Innovation at blithequark**

Are you a seasoned technical program manager with a passion for driving innovation and excellence in customer service? Do you thrive in a fast-paced, dynamic environment where you can leverage your technical expertise to make a significant impact on a global scale? If so, we invite you to join blithequark's Contact Handling Experience (CHEX) team as a Principal Technical Program Manager. **About blithequark's Contact Handling Experience (CHEX) Team** blithequark's CHEX team is a diverse, cross-disciplinary group of builders who are revolutionizing the way customers interact with our company. We're a team of innovators, engineers, and problem-solvers who are passionate about creating exceptional service experiences for our customers. Our team is responsible for developing and implementing cutting-edge solutions that enable our customer service agents to deliver world-class service to our customers. **A Day in the Life of a Principal Technical Program Manager at blithequark** As a Principal Technical Program Manager at blithequark, you will be responsible for managing large, cross-functional programs that support our customer service operations worldwide. You will work closely with development teams, product managers, and other stakeholders to drive the delivery of critical technical initiatives. Your expertise will be essential in identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment. **Key Responsibilities** * End-to-end ownership of cross-functional projects, including resource planning and project execution * Definition and execution of strategic technical initiatives aimed at improving delivery efficiency and driving 3-year action plan tech discussions * Hands-on delivery of critical tech initiatives, managing all aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning * Technical problem-solving, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment * Leadership role in product architecture and design, working closely with development teams * Communication/reportage on mission-critical projects, SVP/VP level goals **A Culture of Innovation and Excellence** At blithequark, we're committed to creating a culture of innovation and excellence. We believe that our employees are our greatest asset, and we're dedicated to providing them with the resources and support they need to succeed. Our inclusive culture empowers our employees to deliver the best results for our customers, and we're proud to be an equal opportunity employer. **Benefits and Compensation** We offer a comprehensive benefits package that includes: * Medical, Dental, and Vision Coverage * Maternity and Parental Leave Options * Paid Time Off (PTO) * 401(k) Plan Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $159,300/year in our lowest geographic market up to $275,300/year in our highest geographic market. Pay is based on a number of factors, including market location and may vary depending on job-related knowledge, skills, and experience. **About the Team** The Contact Handling Experience (CHEX) vision is to build tools for our customer service agents to deliver Earth's most customer-centric service. We will accomplish this by redefining the customer service experience through understanding our customer service agents and the job they do. We use this understanding to develop unique products that safely support our customer service agents in their work. **Basic Qualifications** * 12+ years of working directly with engineering teams experience * 7+ years of technical product or program management experience * 5+ years of software development experience * Experience managing programs across cross-functional teams, building processes and coordinating release schedules **Preferred Qualifications** * 8+ years of hands-on work managing complex technology projects experience * Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules **How to Apply** If you're a seasoned technical program manager with a passion for driving innovation and excellence in customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you! **Contact Information** USA, WA, Seattle Project/Program/Product Management-Technical Apply to this job Apply To this Job **About blithequark** blithequark is a global leader in e-commerce and cloud computing. We're committed to creating a culture of innovation and excellence, and we're dedicated to providing our employees with the resources and support they need to succeed. Our inclusive culture empowers our employees to deliver the best results for our customers, and we're proud to be an equal opportunity employer. **Why Join blithequark?** * Opportunity to work on cutting-edge projects that drive innovation and excellence in customer service * Collaborative and inclusive culture that empowers employees to deliver the best results for our customers * Comprehensive benefits package that includes medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan * Competitive compensation and benefits package that reflects the cost of labor across several US geographic markets * Opportunity to work with a global team of innovators, engineers, and problem-solvers who are passionate about creating exceptional service experiences for our customers **How to Apply** If you're a seasoned technical program manager with a passion for driving innovation and excellence in customer service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. We're committed to creating a culture of inclusion and diversity, and we're dedicated to providing our employees with the resources and support they need to succeed. **Accommodations** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. **Total Compensation** blithequark is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. Apply for this job