**Experienced Hybrid General Manager, Airport Customer Experience – SEA (Seattle, WA, US)**

Are you a seasoned leader with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join the blithequark family as an Experienced Hybrid General Manager, Airport Customer Experience in our Seattle hub. At blithequark, we're not just an airline – we're a family of dedicated professionals who share a common goal: to provide the best possible experience for our customers. As a Hybrid General Manager, you'll play a critical role in ensuring that our airport operations run smoothly, efficiently, and safely. You'll be the face of blithequark in the Seattle community, building relationships with local authorities, vendors, and stakeholders to drive business growth and customer satisfaction. **Why You'll Love This Job** • As a member of the Hubs & Gateways Team within the Customer Experience Division, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences. • You'll have the opportunity to lead and manage a team of talented professionals, developing their skills and expertise to drive business success. • With a competitive salary range of $118,000 to $157,000, you'll be rewarded for your hard work and dedication. • You'll have the chance to work with a diverse range of stakeholders, from local airport authorities to government agencies, to drive business growth and customer satisfaction. • You'll be responsible for managing the day-to-day operations of our airport, ensuring that our passengers and stakeholders receive safe, reliable, and efficient service. **What You'll Do** As a Hybrid General Manager, you'll be responsible for the following key areas: • Directing, managing, and overseeing daily airport operation activities to ensure safe, reliable, and efficient service for our passengers and stakeholders. • Assessing and executing appropriate resources to optimize station performance. • Monitoring, reviewing, and reporting station performance. • Establishing relationships through engagement, collaboration, and inclusiveness with internal and external stakeholders. • Coordinating closely with local airport authorities and government agencies to ensure organization's priorities, objectives, and concerns are effectively represented. • Managing scheduled, off-scheduled, and charter flight operations and meeting performance goals. • Acting as liaison between the Company and various organizations. • Evaluating, identifying, and recommending process improvement changes for a dynamic operational environment. • Overseeing, monitoring, and controlling budget and managing overall financial administration. • Leading, motivating, and developing employees to perform in a safe, efficient, productive, professional manner and deliver superior customer service. • Assuming responsibility of employee management – including hiring, conducting performance reviews, administering corrective action, salary administration, training, and career development. • Maintaining company standards of safety and security. • Partnering with vendors and contractors. • Preserving integrity and ethical values as it relates to audits, compliance, and regulatory mandates. **All You'll Need for Success** To succeed in this role, you'll need: • A Bachelor's or Master's degree in a related field or equivalent training/experience. • 7+ years of airline operations experience or relevant experience. • 4 years in supervisory or management capacity (preferred). • Knowledge of managing an operating budget (preferred). • Ability to take initiative to act upon and adapt to a fast-paced environment. • Ability to deliver key corporate messages across all workgroups. • Exhibits strong organizational and time management skills with proven ability to handle multiple projects while meeting deadlines. • Understands the importance of safety, compliance, and regulatory standards associated with flight operations. • Ability to work cohesively with collective bargaining units. • Demonstrated collaborative ability across departments, business units, vendors, and contractors. • Ability to resolve issues with internal and external customers. • Uses sound business judgment to make key decisions. • Effective conflict resolution skills. • Track record of exceptional supervisory, leadership, and motivational skills. • Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint, etc.). • Valid US driver's license. • Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA). • Must be able to secure appropriate airport authority and/or US Customs security badges. • Must successfully complete comprehensive background and/or fingerprint checks to satisfy security requirements and subject to Department of Transportation (DOT) drug and alcohol testing. **What You'll Get** As a member of the blithequark family, you'll enjoy a range of benefits, including: • Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. • Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits to help you stay well. And that's just the start – we also offer virtual doctor visits, flexible spending accounts, and more. • Wellness Programs: We want you to be the best version of yourself – that's why our wellness programs provide you with all the right tools, resources, and support you need. • 401(k) Program: Available upon hire, and depending on the workgroup, employer contributions to your 401(k) program are available after one year. • Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more. **Feel Free to Be Yourself at blithequark** At blithequark, we're committed to creating an inclusive work environment where everyone feels valued, respected, and empowered to reach their full potential. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. If you're ready to join a dynamic team that's passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Apply for this job