Entry Level Live Chat Representative – Remote Customer Service and Sales Support in San Antonio, TX, Utilizing Exceptional Communication Skills and CRM Tools to Drive Business Growth at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences and driving business growth through innovative sales strategies and outstanding customer service. As a rapidly expanding organization, we are seeking a highly motivated and well-rounded individual to join our team as an Entry Level Live Chat Representative. This role offers the unique opportunity to work remotely from San Antonio, TX, and be part of a dynamic team that is dedicated to excellence in customer service and sales support.

Job Brief and Key Responsibilities

As an Entry Level Live Chat Representative at blithequark, you will be responsible for managing multiple live chat conversations in real-time, providing timely and accurate responses to prospective patients, and connecting them with our practice-based professionals for in-person or virtual consultations. Your primary objective will be to deliver exceptional customer service, provide relevant information, and drive sales growth through effective communication and CRM tool utilization.

• Utilize our CRM tool to interact with prospective patients and schedule in-clinic or virtual consultations
• Manage multiple chat-based conversations in real-time while providing timely and accurate responses
• Follow our lead journey process and collaborate with leadership to reach strategic sourcing and sales goals
• Focus on quantity and quality, responding effectively to 100% of live chats and having meaningful conversations with prospective patients
• Assist with sales-related administrative tasks, provide accurate information, and qualify leads
• Collaborate with other practice locations as needed and participate in ad hoc projects and tasks as assigned

Essential and Preferred Qualifications

To be successful in this role, you will need to possess excellent communication skills, both verbal and written, and be comfortable working in a fast-paced environment. You should be self-motivated, adaptable, and have a positive attitude, with the ability to learn new techniques, perform multiple tasks simultaneously, and keep accurate records.

• Must be available for training from 9am-5pm local time and available to work on a Saturday or Sunday
• At least 1 year of sales experience, preferably in inside sales and/or remote positions
• Experience using a CRM tool, preferably Intercom or Salesforce
• Typing speed of 60+ words per minute and proficiency in Microsoft Office and Google Suite
• Ability to manage multiple live chat conversations at any given time while providing outstanding customer service
• Strong organizational and multitasking skills, with the ability to work independently and as part of a team

Skills and Competencies Required for Success

In addition to the essential and preferred qualifications, you will need to possess a range of skills and competencies to be successful in this role. These include:

• Excellent verbal and written communication skills
• Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
• Strong organizational and multitasking skills, with the ability to prioritize tasks and manage time effectively
• Ability to work independently and as part of a team, with a positive attitude and self-motivation
• Ability to learn new techniques, perform multiple tasks simultaneously, and keep accurate records

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Entry Level Live Chat Representative, you will have access to a range of training and development opportunities, including:

• Comprehensive training program to develop your skills and knowledge
• Ongoing coaching and feedback to support your growth and development
• Opportunities for career advancement and professional growth
• Access to a range of learning resources and tools to support your ongoing development

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team that is dedicated to delivering exceptional customer experiences and driving business growth. Our company culture is built on a range of values, including:

• A commitment to excellence in customer service and sales support
• A focus on innovation and continuous improvement
• A supportive and collaborative work environment
• A commitment to the growth and development of our employees

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary and a range of benefits, including:

• Medical, Dental, and Vision insurance
• Disability and Life Insurance
• 401(k) Plan
• Paid Vacation and Holidays
• Opportunities for career advancement and professional growth

Conclusion and Call to Action

If you are a motivated and well-rounded individual with a passion for delivering exceptional customer experiences and driving business growth, we encourage you to apply for the Entry Level Live Chat Representative role at blithequark. With a competitive salary, comprehensive benefits package, and opportunities for career growth and development, this role offers a unique opportunity to join a dynamic and supportive team and take your career to the next level.

To apply, please submit your application, including your resume and a cover letter, outlining your experience, skills, and qualifications for the role. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.