Experienced Customer Support Associate for Night Shift Operations – Delivering Exceptional Service Experience in Education Technology

Introduction to blithequark

At blithequark, we believe in the transformative power of education and its ability to change lives. As a leading education technology company, we are dedicated to helping students around the world discover the joy of learning. Our mission is driven by a passion for innovation, a commitment to excellence, and a desire to make a positive impact on the lives of millions of learners. We are bonded by our shared purpose of driving innovation that helps learners improve their lives and achieve their dreams through education.

Our Culture and Values

Our culture values inclusion, engagement, and discovery. We recognize the importance of creating an inclusive workplace where employees of all levels and backgrounds feel empowered to voice their ideas and bring their authentic selves to work. We strive to ensure that our workplace is diverse, equitable, and inclusive, and we achieve these priorities through programs, benefits, and initiatives that are integrated into the fabric of how we work every day.

About the Role

As a Customer Support Associate at blithequark, you will play a critical role in delivering exceptional service experiences to our customers. If you consistently demonstrate professionalism, attentiveness, compassion, and courtesy to others, and are dedicated to delivering a service experience that endears customers to proudly reference our products and services, then this position may be for you. In this role, you will handle a variety of inquiries regarding orders, adjustments, gratis copy requests, company websites, digital product registrations, and general product and process inquiries via multiple channels, including phone, email, cases, and live chat.

Key Responsibilities

• Handle customer inquiries in a professional and courteous manner, providing timely and effective solutions to their problems.
• Navigate multiple internal software applications while conversing with customers to clarify their needs, identify the root cause of issues, and resolve outstanding inquiries.
• Identify and report on trends that lead to improvements to our products, services, processes, and websites.
• Achieve established quality, availability, and productivity objectives to ensure overall success.
• Be committed to ongoing personal development, building on others' success by sharing acquired knowledge through mentoring opportunities.
• Thrive in a team environment and possess the ability to work productively and independently.
• Demonstrate solid multi-tasking and organizational skills.

Essential Qualifications

• Possess a High School Graduate or GED.
• Have excellent communication and interpersonal skills.
• Be able to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
• Have a strong commitment to customer satisfaction and a passion for delivering exceptional service experiences.

Preferred Qualifications

• Have previous experience in customer support or a related field.
• Be familiar with education technology products and services.
• Have experience working in a team environment, with a strong ability to collaborate and build relationships with colleagues.
• Have a strong analytical and problem-solving skills, with the ability to identify and report on trends and areas for improvement.

Skills and Competencies

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving skills.
• Ability to work in a fast-paced environment, handling multiple tasks and priorities simultaneously.
• Strong commitment to customer satisfaction and a passion for delivering exceptional service experiences.
• Ability to navigate multiple internal software applications and systems.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. We offer a range of training and development programs, including mentorship opportunities, to help our employees build their skills and advance their careers. We also offer a quarterly performance review process, with a strong culture of internal advancement, to help our employees achieve their career goals.

Work Environment and Company Culture

Our work environment is dynamic, collaborative, and inclusive. We value diversity, equity, and inclusion, and we strive to create a workplace where all employees feel empowered to voice their ideas and bring their authentic selves to work. We offer a range of benefits and perks, including flexible working arrangements, to help our employees achieve a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base salary range of $16.00 - $20.00 USD per hour, depending on experience and qualifications. We also offer a range of benefits, including vacation accrual, company-designated and floating holidays, 401K with employer-matched contributions, and healthcare coverage starting on day one. Additionally, we offer a quarterly functional bonus based on individual job performance, and a work-from-home arrangement with the necessary job assets provided by the company.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service experiences, then we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support Associate, you will play a critical role in helping us achieve our mission of driving innovation that helps millions of learners improve their lives and achieve their dreams through education. Apply now to join our dynamic and inclusive team and start your journey with blithequark today!