**Experienced Customer Experience Manager – Retail Store Operations and Client Support**

At arenaflex, we're passionate about delivering exceptional customer experiences and fostering a culture of excellence in our retail stores. As a Customer Experience Manager, you'll play a vital role in driving customer satisfaction, partner engagement, and store operations across our entire retail network. If you're a seasoned retail professional with a passion for leadership and customer-centricity, we want to hear from you! **About arenaflex** arenaflex is a leading retail organization dedicated to providing top-notch products and services to our customers. With a strong commitment to customer satisfaction, we strive to create a positive and inclusive work environment that empowers our team members to grow and thrive. As a Customer Experience Manager, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business success. **Key Responsibilities and Accountabilities** As a Customer Experience Manager, you'll be responsible for the following key areas: **Client Experience (25%)** * Drive customer satisfaction and partner engagement by mentoring Partners on best-in-class customer service procedures and ensuring the team is delivering the highest level of customer service. * Resolve customer escalations within the store and through our Client Care department. * Ensure Division Managers and Floor Deals Partners are prepared for high-volume sales periods. * Monitor customer flow through checkouts and take action to ensure customers receive quick and friendly assistance. * Make adjustments as needed to maintain a positive customer experience. **Individuals (25%)** * Provide on-the-spot coaching based on observations and behavior. * Collaborate with Associate Senior Managers (ASMs) regarding formal performance discussions and discipline. * Recognize Partners for demonstrating values-based behaviors and efficiency, using recognition tools (Partner Grants) to highlight exceptional performance. * Contribute to ASMs on partner performance and participate in ability planning for every hourly partner. * Assist SM and ASMs with partner interviews and recruiting processes. * Support and address missed time-clock punches, fluctuations, schedule changes, get call-outs, and speak with ASMs and SM regarding follow-up activities. * Ensure adherence to work rule policies as outlined in the Guidelines of Execution. * Hold Partners accountable for following all Standard Operating Procedures (SOPs). **Chief On the Job (50%)** * Lead the store opening shot gathering and walk every division to ensure store preparation. * Communicate messages, needs, and tasks to all Partners. * Perform Opening, Closing, and MOD duties, as well as other entire store center responsibilities. * Approve daily store needs with ASMs and SMs. * Ensure Partners complete all store tasks according to timing assumptions. * Contribute to Partners, check issue revision, and deterrent activity is set up. * Ensure Partners follow all safety and Hazardous Materials procedures and Health Matters rules consistently. * Verify all equipment and machines are functioning properly. * Review current and upcoming events and advertisements to determine if any action is required, collaborate with the proper Office Manager or Partner Head Supervisor as needed. * Direct Chief/Direct Reports Reports to Head Supervisor Responsible for direct management of the work activities of others. This may include direct oversight of a shift or the coordination of multiple work groups. **Essential and Preferred Qualifications** * Bachelor's degree * 2+ years of experience in retail management, preferably in a customer-facing role * Strong leadership and communication skills * Ability to work an adaptable schedule * Familiarity with retail operations and customer service principles * Experience with conflict resolution and employee development * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment and prioritize tasks effectively **Skills and Competencies** * Excellent communication and interpersonal skills * Strong leadership and coaching abilities * Ability to work in a team environment and build strong relationships with colleagues * Strong analytical and problem-solving skills * Ability to adapt to changing priorities and deadlines * Familiarity with retail operations and customer service principles * Experience with conflict resolution and employee development **Career Growth Opportunities and Learning Benefits** As a Customer Experience Manager at arenaflex, you'll have opportunities to: * Develop your leadership and coaching skills through training and development programs * Collaborate with cross-functional teams to drive business success * Participate in performance management and development discussions with your supervisor * Contribute to the growth and development of our retail stores * Enjoy a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off **Work Environment and Company Culture** arenaflex is committed to creating a positive and inclusive work environment that empowers our team members to grow and thrive. As a Customer Experience Manager, you'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business success. Our work environment is fast-paced and challenging, with opportunities to develop your skills and advance your career. **Compensation, Perks, and Benefits** arenaflex offers a competitive salary and benefits package, including: * Medical, dental, and vision insurance * 401(k) matching * Paid time off * Opportunities for career growth and development * A dynamic and inclusive work environment **How to Apply** If you're a seasoned retail professional with a passion for leadership and customer-centricity, we want to hear from you! Apply now to become a Customer Experience Manager at arenaflex and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences and driving business success. Apply Job! Apply for this job