Dedicated Customer Service Representative for arenaflex - Embracing a Culture of Heart-Centric Health Care and Flexible Work Opportunities

Welcome to arenaflex: Where Heart Meets Health Care

At arenaflex, we are driven by a singular purpose: to bring heart to every moment of health care. This guiding principle is at the core of our brand and influences every aspect of our operations. We believe that how we deliver our services is just as important as what we deliver, and we are committed to making health care more personal, convenient, and affordable for all. Our Heart At Work Behaviors support this mission, empowering every team member to play a transformative role in our culture and innovation.

Join Our Team as a Customer Service Representative

We are seeking highly motivated and compassionate individuals to join our Customer Care division as full-time Customer Service Representatives. As a key member of our team, you will have the opportunity to make a meaningful difference in the lives of our plan members by providing exceptional service and support. If you are passionate about delivering heart-driven service and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities:

• Assist members with their pharmacy benefit plans, addressing questions and concerns regarding prescription insurance, medication coverage, and mail order prescriptions.
• Take inbound calls and provide timely, accurate, and empathetic responses to member inquiries, ensuring that they understand their coverage and options.
• Offer solutions and support to simplify the health care experience for our members, leveraging your knowledge and skills to make a positive impact.
• Participate in ongoing training and development programs to enhance your knowledge of health care and expand your professional skills.
• Collaborate with colleagues and leadership to achieve business objectives and contribute to a culture of excellence and innovation.

Work Environment and Flexibility:

We understand the importance of work-life balance and offer flexible scheduling options to support your needs. As a Customer Service Representative, you will have the opportunity to work from home if you meet the necessary criteria, which includes maintaining your own internet connection with approved speed requirements, securing a distraction-free workspace, and successfully completing our comprehensive training program. Our site hours are 6am-7pm local time, and scheduled start times may vary to support business needs.

Comprehensive Training Program:

To ensure your success in this role, we provide an extensive 8-week onsite training program that combines hands-on learning, self-paced modules, and leadership engagement. Our training is designed to equip you with the knowledge, skills, and confidence to deliver exceptional customer service and make a meaningful contribution to our team.

Requirements and Qualifications:

To be considered for this position, you must meet the following requirements:

• 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military setting.
• Computer proficiency in Windows-based applications.

Preferred qualifications include:

• Associate's degree or equivalent experience.
• Ability to problem-solve in a positive, productive manner.
• Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving their quality of life.
• Reliability and compliance with scheduling standards.
• Ability to exhibit patience and empathy and express assurance and confidence.
• Strong customer service skills, including courteous telephone etiquette and professionalism.
• Strong oral, interpersonal, and communication skills.

Career Growth and Development:

At arenaflex, we are committed to the growth and development of our colleagues. As a Customer Service Representative, you will have opportunities to advance in your career, progressing from a REP I to a REP II and III. Our Career Mapping guide provides a clear path for advancement, and we encourage our team members to pursue their professional goals and aspirations.

Compensation and Benefits:

The typical pay range for this role is $17.00 - $27.90 per hour, depending on experience, education, geography, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive range of benefits, including:

• Medical, dental, and vision benefits.
• 401(k) retirement savings plan and Employee Stock Purchase Plan.
• Term life insurance, short-term and long-term disability benefits.
• Well-being programs, education assistance, and free development courses.
• CVS store discount and discount programs with participating partners.
• Paid Time Off (PTO) or vacation pay, paid holidays, and sick time.

Conclusion:

If you are passionate about delivering exceptional customer service and making a meaningful difference in the lives of others, we invite you to join our team at arenaflex. As a Customer Service Representative, you will be part of a dynamic and compassionate team that is dedicated to bringing heart to every moment of health care. Apply now to embark on a rewarding career journey with a company that truly cares about its colleagues and the communities we serve.