Experienced Customer Service Representative for Medicaid Members and Providers - arenaflex - Richmond, Virginia Area

Introduction to arenaflex

At arenaflex, we are driven by a singular purpose: to bring our heart to every moment of your health. This guiding principle shapes our commitment to delivering enhanced, human-centric healthcare in a rapidly changing world. Our brand, with heart at its core, sends a personal message that how we deliver our services is just as important as what we deliver. We believe in empowering every individual who works with us, supporting them in transforming our culture and accelerating our ability to innovate and deliver solutions that make healthcare more personal, convenient, and affordable.

About the Role

We are seeking a dedicated and compassionate Customer Service Representative to join our team in the Richmond, Virginia area. As a Member Service Representative, you will provide exceptional telephone assistance to Medicaid members and providers, addressing a wide range of inquiries, including eligibility, provider changes, and requests for ID cards. Your goal will be to deliver an outstanding experience to our callers every time, ensuring that their needs are met with empathy, understanding, and professionalism.

Key Responsibilities

• Answer incoming calls from members and providers, responding to inquiries about benefits, eligibility, services, prior authorization requirements, extra benefits, and programs.
• Provide accurate and timely information, ensuring that callers receive the support they need to navigate our services effectively.
• Utilize high-speed internet connectivity via a secure ethernet cable connection (Wi-Fi is not permitted) to access our systems and provide seamless support.
• Participate in comprehensive training, which includes an initial six-week training schedule from 8:30 AM to 5:00 PM EST, Monday through Friday, and ongoing development to enhance your skills and knowledge.
• Work from home, with the requirement to commute to our Richmond, VA office when technical issues prevent remote work, demonstrating your ability to be self-sufficient and adaptable.

Essential Qualifications

• High school diploma or equivalent required.
• Ability to communicate effectively with members and providers, both orally and in written form, meeting performance standards, attendance requirements, and call quality goals.
• Capacity to work from home and prove self-sufficiency, with the ability to commute to the office in Richmond, VA when necessary.

Preferred Qualifications

• Experience working remotely in a call center setting, with a proven track record of success in this environment.
• Familiarity with Medicaid and Medicare, demonstrating an understanding of the healthcare landscape and the needs of our members and providers.

Skills and Competencies

To excel in this role, you will need to possess strong customer service skills, with the ability to empathize with our members and providers, and provide personalized support. You should be highly organized, able to multitask, and maintain accuracy in a fast-paced environment. Excellent communication and interpersonal skills are essential, as you will be working with diverse stakeholders, including members, providers, and internal teams.

Career Growth and Learning Benefits

At arenaflex, we are committed to the growth and development of our colleagues. You will have access to a range of training programs, including free development courses, education assistance, and opportunities to advance within the organization. Our goal is to empower you to reach your full potential, providing the support and resources you need to succeed in your career.

Work Environment and Company Culture

arenaflex is dedicated to creating a positive and inclusive work environment, where everyone feels valued, respected, and empowered to contribute. We believe in fostering a culture of empathy, compassion, and kindness, recognizing that our colleagues are our greatest asset. By joining our team, you will become part of a community that is passionate about delivering exceptional healthcare services and making a meaningful difference in the lives of our members and providers.

Compensation, Perks, and Benefits

We offer a competitive pay range of $17.00 to $27.90 per hour, depending on experience, education, and other relevant factors. In addition to your compensation, you will enjoy a comprehensive range of benefits, including medical, dental, and vision coverage, a 401(k) retirement savings plan, an Employee Stock Purchase Plan, and fully-paid term life insurance. You will also have access to numerous well-being programs, education assistance, a store discount, and discount programs with participating partners. Our paid time off policy, including vacation pay and paid holidays, will provide you with the opportunity to recharge and pursue your interests outside of work.

Conclusion

If you are a compassionate and dedicated individual, passionate about delivering exceptional customer service and making a positive impact in the lives of others, we encourage you to apply for this exciting opportunity. Join our team at arenaflex and become part of a community that is committed to transforming the healthcare experience and empowering individuals to live healthier, happier lives. Apply now and take the first step towards a rewarding and fulfilling career with a purpose-driven organization.