Experienced Customer Education Specialist for Complex Software Solutions – Public Safety Sector Training and Development

Introduction to arenaflex

At arenaflex, we are driven by a shared purpose to empower individuals and organizations to be their best in the moments that matter. Our mission is built around solving for safer, by developing and implementing cutting-edge technologies that enhance safety and security across various sectors. We believe that people can only reach their full potential when they feel safe and are safe. To achieve this, we focus on creating innovative solutions that unite voice, video, and data, enabling seamless collaboration and informed decision-making. Our work has a direct impact on the lives of individuals and communities, making it a truly rewarding and challenging career path.

Department Overview

The Software Enterprise Deployment and Integration team at arenaflex is dedicated to delivering tailored solutions to the public safety sector. Our team's primary objective is to provide technology and tools that enable customers to focus on their mission, respond faster, and make smarter and safer decisions. We specialize in deploying and supporting a range of products, including Computer Aided Dispatch, Records Management Systems, Jail Management Systems, and Mobile Data Computing, among others. By joining our team, you will be part of a dynamic group that is committed to making a difference in the lives of public safety professionals and the communities they serve.

Job Description

The Customer Education Specialist role at arenaflex is a unique opportunity to make a lasting impact on the public safety sector. As a Customer Education Specialist, you will be responsible for teaching and instructing agency customers and end-users on the use and operating methods of complex software products and services. Your expertise will enable our customers to maximize the potential of our solutions, leading to improved safety and security outcomes.

Key Responsibilities:

• Teach and instruct agency customers/end-users and staff on the use and operating methods of complex software products and services
• Conduct on-site training for arenaflex software and designated third-party software
• Present training using a variety of classroom training methods, including lectures, flip charts, online projection, etc.
• Complete department-required reports within set standards
• Manage communication with customer contact(s) related to the training schedule
• Coordinate customer (agency) information between trainers
• Operate under supervision from the Customer Education Lead, relying on instructions and pre-established guidelines to perform the functions of the job

Qualifications

To be successful in this role, you will need to possess a combination of technical expertise, communication skills, and a passion for education and training. The essential qualifications for this position include:

Essential Qualifications:

• High School Diploma or equivalent
• 1+ years of experience working with arenaflex Flex Product
• Must have a valid Driver's License
• Experience with arenaflex Flex Administration preferred

Preferred Qualifications:

• Experience working with public safety products
• Background in education, training, or a related field
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team

Skills and Competencies

To excel in this role, you will need to demonstrate a range of skills and competencies, including:

Technical Skills:

• Proficiency in arenaflex software and technology
• Experience with adult learning principles and instructional design
• Familiarity with public safety operations and procedures

Soft Skills:

• Excellent communication and presentation skills
• Ability to build rapport with customers and stakeholders
• Strong problem-solving and analytical skills
• Flexibility and adaptability in a fast-paced environment

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Education Specialist, you will have access to a range of training and development opportunities, including:

Training and Development Programs:

• Comprehensive onboarding program
• Ongoing training and professional development opportunities
• Access to industry-leading technology and tools
• Opportunities for career advancement and growth

Work Environment and Company Culture

At arenaflex, we pride ourselves on our dynamic and inclusive work environment. Our company culture is built around a shared passion for innovation, collaboration, and making a difference in the lives of others. As a Customer Education Specialist, you will be part of a close-knit team that values:

Company Values:

• Integrity and transparency
• Collaboration and teamwork
• Innovation and creativity
• Customer focus and satisfaction

Compensation, Perks, and Benefits

At arenaflex, we offer a competitive compensation package, including:

Benefits and Perks:

• Incentive bonus plans
• Medical, dental, and vision benefits
• 401K with company match
• 9 paid holidays
• Generous paid time off packages
• Employee stock purchase plan
• Paid parental and family leave

Conclusion

If you are a motivated and passionate individual who is looking to make a difference in the public safety sector, we encourage you to apply for the Customer Education Specialist role at arenaflex. With its unique blend of technical expertise, education, and training, this role offers a challenging and rewarding career path for those who are committed to solving for safer. Join our team and be part of a dynamic and innovative organization that is shaping the future of public safety.

Apply now and take the first step towards a career that matters. As an equal opportunity employer, arenaflex welcomes applications from diverse candidates who share our passion for innovation, collaboration, and making a difference in the lives of others.