**Experienced Part-Time Remote Customer Service Representative - Emergency Roadside Assistance**

Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and excellence in the industry. As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will play a vital role in delivering exceptional service to our members during stressful situations. If you're passionate about helping others, have a strong customer service background, and are looking for a dynamic and rewarding career opportunity, we encourage you to apply. **Job Type:** * Part-time * Hourly * Exempt/Non-Exempt: Hourly **About arenaflex:** arenaflex is a member-driven organization that provides a wide range of products and services to approximately 14 million members and customers across 14 states and 2 U.S. territories. As a part of our team, you'll be joining a company that values diversity, inclusivity, and employee advocacy. We're committed to creating a workplace culture that's welcoming, supportive, and empowering. **Primary Duties and Responsibilities:** As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will be responsible for: * Responding to member requests for emergency road service in a call center environment * Obtaining information regarding the type of service required, such as vehicle location, type of problem, etc. * Providing basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model * Performing geographical location spotting to determine potential service providers * Communicating with contractors to provide information regarding member location, vehicle, type of problem, etc. and obtaining estimated time of arrival * Entering data into the D2000 database and documenting all relevant details * Notifying members of estimated time of arrival and name of contractor * May communicate with contractors if service is not provided within specified time period and update member on status as necessary * Recognizing, promoting, and processing membership sales opportunities * Verifying completed status of calls and closing out on system **You Can Make a Difference:** As a Part-Time Remote Customer Service Representative - Emergency Roadside Assistance, you will have the opportunity to: * Provide superior customer service during every member interaction * Respond to a high volume of emergency road service requests in a call center environment * Respond to member needs with empathy and understanding while gathering information and providing solutions to get members back on the road * Analyze member accounts to determine additional products and services that benefit the member * Exceed performance metrics by following our detailed call intake process and efficiently working through calls in a timely fashion **Training and Development:** To prepare you for this exciting opportunity, we offer: * Full-time paid training beginning Thursday, April 4, 2024 * Hours during virtual training Monday through Friday from 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST * Part-time afternoon, evening, weekend shifts available after training (start and end times may range from 2:00 pm EST to 10:00 pm EST, and may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides) * Voluntary overtime opportunities **Compensation and Benefits:** As a reward for your passion and commitment, we offer: * $19.00 per hour with shift premium for evening periods and weekends * Performance-based incentives * $250 Perfect Attendance bonus after 90-days of incident-free attendance * Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English) * Excellent and comprehensive benefits packages, including: + 401k Match + Medical + Dental + Vision + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program **Required Qualifications:** To be considered for this role, you must have: * High school diploma or equivalent * Must qualify, obtain, and maintain all applicable state licenses required for selling and/or servicing arenaflex products * 6 months of customer service experience * Providing customers service in a professional manner and de-escalating situations * Accurately inputting information into various fields using a PC keyboard * Navigating through a PC and/or automated processing system * Reading and comprehending various Customer Care service tools (manuals, work models, etc.) * Performing mathematical calculations including adding, subtracting, percentages, etc. **Preferred Qualifications:** * College-level coursework in Business, Marketing, Geography, or other related field and/or applicable professional/technical certification courses * Experience in: + Call center environment - minimum 6 months + Remote work + Customer service environment + Promoting arenaflex products and services + Identifying and responding to customer needs through cross-selling and up-selling products **Work Environment:** This role will require you to work in a temperature-controlled office environment with irregular hours, including various shifts, weekends, and/or holidays. **Who We Are:** arenaflex is a member-driven organization that provides a wide range of products and services to approximately 14 million members and customers across 14 states and 2 U.S. territories. We're committed to creating a workplace culture that's welcoming, supportive, and empowering. **Equal Opportunity Employer:** arenaflex is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. **Regular and Reliable Attendance:** Regular and reliable attendance is essential for the function of this job. **Background and Drug Screen:** Every applicant offered employment within arenaflex will be required to consent to a background and drug screen based on the requirements of the position. If you're passionate about delivering exceptional customer service and are looking for a dynamic and rewarding career opportunity, we encourage you to apply. Apply for this job