**Experienced Customer Service Representative – On-Site Support for arenaflex**

Are you a customer service enthusiast looking for a new challenge with a forward-thinking global organization that prioritizes people-first culture and genuine belonging? Do you want to join a company that consistently earns prestigious awards for being one of the "World's Best Workplaces," "Happiest Employees," and "Best Companies for Career Growth"? If so, we invite you to apply for the Experienced Customer Service Representative – On-Site Support position at arenaflex. As a Customer Service/Technical Support Representative at arenaflex, you will be part of an organically diverse team from 40 countries where every member contributes to and supports each other's success and well-being, united as "One arenaflex." Together, we help the world's best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and cutting-edge technologies. **About arenaflex** arenaflex is a global organization that reimagines customer service experiences through innovative technologies and consultative approaches. We are passionate about delivering exceptional customer experiences and believe in the power of human connection. Our mantra is "Transforming Digital," and we strive to make a positive impact on our clients' businesses and the world at large. **Career Growth and Personal Development** This is an excellent opportunity to reimagine your career journey and develop lifelong relationships with your colleagues. We will provide you with all the training, technologies, and ongoing support you need to succeed. Plus, at arenaflex, there is real career and personal growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned. **Key Responsibilities** As a Customer Service/Technical Support Representative at arenaflex, you will: * Interact with customers via inbound calls who have questions or concerns that require additional support. * Achieve specific support and resolution on every call. * Use script and/or probing techniques to determine customer needs and offer the most appropriate advice or service for particular situations. * Maintain broad knowledge of client products and/or services. **Qualifications** Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service/Technical Support Representative role include: * A High School Diploma and/or GED * Minimum 6 months of customer service experience preferred (or required) * Strong PC knowledge and computer navigation skills * Proficiency in fast-paced multi-tasking * Eagerness to learn new technologies * The ability to work rotational shifts as needed **What's in it for you?** One of our arenaflex Culture Statements says, "We are fanatical about our staff." That's why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and personal development. In this role, you'll also be provided with: * Paid training and opportunities for monthly performance incentives * Lucrative employee referral bonus opportunities * Company networking and leadership opportunities with organized groups in the following topics: Professional Women, Black Professionals, LGBTQ Pride, Ability (Disabilities), and Health and Wellness * 401K with company match; paid PTO and holidays; medical, dental, and vision insurance; and a comprehensive Employee Assistance Program (EAP) * Health and wellness programs with trained partners to help promote a healthy you * Mentorship programs that support your rewarding career journey * A modern, state-of-the-art office setting with advanced technologies and a great team * Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support * Celebrations for arenaflex Day, Team Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more **Join the arenaflex Team** If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call arenaflex their "employer of choice" – proudly united as "One arenaflex." **Location:** Jacksonville, North Carolina, United States **Language Requirements:** English **Time Type:** Full-time **Physical & Mental Requirements:** While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. **Eligibility to Work:** In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence. **Equal Opportunity/Affirmative Action Employer** arenaflex is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets. For more information regarding your EEO rights as an applicant, please visit the following websites: (English) or (Spanish). **Apply Now** Ready to take the next step in your career journey? Apply now and join the arenaflex team as an Experienced Customer Service Representative – On-Site Support. Apply Job! Apply for this job