**Experienced Customer Service Representative - Insurance Industry - Remote Work Opportunity**

At arenaflex, we're dedicated to delivering exceptional customer experiences that exceed our policyholders' expectations. As a Customer Service Representative, you'll play a vital role in providing top-notch support, ensuring our customers feel valued and understood. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you! **Why Join arenaflex?** * Competitive pay with potential pay differential for bilingual employees * Opportunity for full-time or part-time employment * Work remotely from the comfort of your own home, with a focus on the Greater Houston Area * Comprehensive training and virtual platform provided for interviews and onboarding * Safety measures in place, including social distancing guidelines and home office requirements * Company workstation provided to ensure your success **What to Expect (Job Responsibilities)** As a Customer Service Representative at arenaflex, you'll be responsible for: * Providing exceptional customer service by explaining policy coverage, claim status, and assisting with claim payments or other policy information * Heavy phone contact with policyholders, providers, and interested third parties to resolve inquiries and concerns * Processing policyholder requests from correspondence, phone calls, and emails in a timely and efficient manner * Reviewing and maintaining new and revised procedures regarding policy information to ensure accuracy and compliance * Maintaining department standards for number of calls, average handle time, and time management to deliver exceptional results **What We Require (Qualifications)** To succeed in this role, you'll need: * A high school diploma or equivalent (some college preferred) * At least one year of office experience preferred (telecommunications experience a plus) * Life and Health insurance background and knowledge of insurance operations desired * Excellent communication, both written and oral, and organization skills to effectively manage multiple tasks and priorities * Basic PC skills to navigate our systems and tools **How to Stand Out (Preferred Qualifications)** To take your career to the next level, consider: * Bilingual proficiency in English and Spanish to serve our diverse customer base * A typing speed of at least 30WPM to efficiently process customer requests **About arenaflex** At arenaflex, we're committed to delivering exceptional customer experiences that exceed our policyholders' expectations. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. As a remote work opportunity, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and supportive team. **Career Growth Opportunities and Learning Benefits** At arenaflex, we believe in investing in our employees' growth and development. As a Customer Service Representative, you'll have access to: * Comprehensive training and virtual platform to ensure your success * Opportunities for career advancement and professional growth * A supportive team environment that encourages collaboration and knowledge-sharing * A culture that values diversity, equity, and inclusion **Work Environment and Company Culture** At arenaflex, we prioritize a positive and inclusive work environment that values: * Diversity, equity, and inclusion * Collaboration and teamwork * Continuous learning and growth * Work-life balance * Employee well-being and satisfaction **Compensation, Perks, and Benefits** As a valued member of our team, you'll enjoy: * Competitive pay with potential pay differential for bilingual employees * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you're passionate about delivering exceptional customer service and are looking for a dynamic and supportive work environment, we want to hear from you! Apply now to join our team at arenaflex and take the first step towards a rewarding career in the insurance industry. Apply Now! Apply for this job