[Remote] Technical Curriculum Developer – Security Operations (Remote)

Note: The job is a remote job and is open to candidates in USA. Stage 4 Solutions is a global B2B high-tech company seeking a Technical Curriculum Developer for a contract role. The successful candidate will create training content for the ServiceNow platform, ensuring high-quality courseware and engaging learning materials while collaborating with various stakeholders. Responsibilities • You will be part of a content and curriculum design team that ensures the success and quality of new and existing courseware (Instructor-Led Training, On-Demand content, and Simulators) • Create a diverse range of learning materials, from written and video learning to interactive modules and job aids, tailored for self-service, live, and virtual instructor-led training • Actively participate in pre-release planning to investigate and discuss the latest release changes for multiple product portfolios • Write clear and concise chapter narratives and develop real-world and use case-based examples, guided lab exercises • Create different types of assessments to measure the skills, knowledge, and abilities of learners • Assessments include checks of knowledge, tests, credentialling, performance assessments, and exams that can withstand legal review and approval • Develop training content that is interactive and engaging for Generative AI, and Agentic AI • You’re comfortable driving learning outcomes for generative AI. You have a keen interest in AI tooling and solutions and are expanding your content knowledge and solutions with core ServiceNow-approved AI tools and resources • Act as a collaborative, valuable team player who interacts with course owners, instructors, cross-functional work teams, key stakeholders, and subject matter experts to develop course specifications and gather course content • Demonstrate project management skills across multiple courses by assisting course owners with completion of assigned release tasks and mentoring junior team members (Example tasks could include - scheduling meetings, updating project plans, metadata, and tagging content, submitting website updates, creating reports, and updating product records) • Continuously assess our learning materials to identify areas for improvement and develop innovative solutions to fill those gaps • Classify and collect course survey data to distribute to course owners or simulator teams • Assist with content testing and quality assurance to ensure accuracy and proper functionality within ServiceNow University • Assist with lab instances support by setting up data packages of ServiceNow for each release • Create and maintain transition documentation for knowledge transfer and work assignments Skills • 9+ years of experience building education curriculum and content development with strong instructional design principles • 4+ years of experience participating in customer-facing education development projects • Demonstrated ability to influence and consult (providing options with pros, cons, and risks) while providing thought leadership to sponsors/stakeholders in solving training and adoption-related issues • High level of flexibility, creativity, and dependability required • Experience in graphics, templates, icons, and other multimedia throughout the instructional design process and eLearning development • Demonstrate strong working knowledge of MS Office applications, including Word, Excel, and PowerPoint, and eLearning technologies, such as authoring tools (e.g. Articulate 360, Captivate, Rise) and design/development tools (e.g., SnagIt, Camtasia, ScreenFlow) • Practical familiarity with security operations workflows: alert triage, escalation, containment/eradication/recovery, and post-incident review • Demonstrated ability to partner with SMEs to turn SecOps concepts into clear stories, guided investigations, knowledge checks, and job aids • Capability to adapt to a constantly changing environment; flexibility to work extended hours during peak periods if needed • Engage as a global team and global audience with flexibility to work at times aligned with others across multiple time zones • Experience in rapid development and quick turnaround of training deliverables is required and experience in incorporating measurement and assessments into all learning programs is a plus • Undergraduate or graduate degree in instructional design, education, or organizational development; or equivalent experience • Industry certifications in instructional design, curriculum development, performance improvement, project management, and content-specific certifications as appropriate • Working knowledge of Agile practices and software delivery lifecycle • Proven ability to proactively identify and solve problems, manage timelines, and drive results across multiple projects • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry • A high level of flexibility, creativity, and dependability Benefits • Health benefits • 401K Company Overview • Stage 4 Solutions is a management consulting firm that provides marketing solutions services. It was founded in 2001, and is headquartered in Saratoga, California, USA, with a workforce of 51-200 employees. Its website is https://www.stage4solutions.com. Apply tot his job Apply To this Job