Experienced Customer Service Representative – Flexible Work from Home Opportunity in the South East Region for arenaflex

Introduction to arenaflex and the Industry

arenaflex, a leading player in the healthcare industry, is committed to helping people on their path to better health. As a Fortune 5 company, we are dedicated to providing exceptional customer service and making a positive impact on the lives of our members. Our Pharmacy Benefit Manager (PBM) division is currently seeking talented and compassionate individuals to join our support teams as Customer Service Representatives. If you are passionate about delivering outstanding customer experiences and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Job Overview

In this role, you will be responsible for assisting members with their pharmacy benefit plans, addressing their questions and concerns, and providing solutions to simplify their healthcare experience. As a Customer Service Representative, you will take inbound calls, answer questions regarding prescription insurance, medication coverage, and mail order prescriptions, and offer empathetic support to our members. Your goal will be to resolve member inquiries on the first call, ensuring a positive and satisfying experience for our customers.

Key Responsibilities

• Respond to inbound calls from members, addressing their questions and concerns regarding pharmacy benefit plans
• Provide accurate and timely information about prescription insurance, medication coverage, and mail order prescriptions
• Offer solutions and support to simplify the healthcare experience for our members
• Resolve member inquiries on the first call, ensuring a positive and satisfying experience
• Collaborate with internal teams to ensure seamless communication and resolution of member issues
• Participate in ongoing training and development to enhance knowledge and skills

Qualifications and Requirements

To be successful in this role, you will need to possess excellent communication and customer service skills, as well as the ability to work in a fast-paced environment. The following qualifications are required:

• 6 months of experience interacting with customers (e.g., call center, retail, customer service environment, hospitality industry, military experience)
• Verifiable High School diploma, GED, or equivalent
• Maintain your own internet with approved speed requirements and a secure work space free from distractions
• Adherence to HIPAA and governmental compliance is required in this role

Preferred qualifications include:

• 1 year of experience working in a Call Center environment or Healthcare related field
• 6 months of work from home experience
• Healthcare certification (e.g., Med Assistant) a plus

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Excellent communication and customer service skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Empathy and compassion for our members
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Basic computer skills and familiarity with software applications

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. You will also have the chance to work with a talented and dedicated team, sharing knowledge and best practices to deliver exceptional customer experiences.

Work Environment and Company Culture

arenaflex is proud of its high-energy culture and commitment to providing excellent customer service. Our call centers are designed to be collaborative and supportive, with a focus on empathy and compassion for our members. As a remote employee, you will be part of a virtual team, connected through technology and shared goals. We offer a flexible work schedule, designed to create a balance between work and personal life, with full-time schedules starting at 30 hours per week.

Compensation, Perks, and Benefits

arenaflex offers a comprehensive benefits package, including medical, dental, vision insurance, as well as a wide-ranging list of supplemental benefits and discount programs. You will also be eligible for:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance
• Sixteen paid days off for employees
• Ten paid holidays

How to Apply

Our application process is simple and straightforward. To apply, follow these steps:

• Apply online
• Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position

We look forward to receiving your application and exploring how you can contribute to the success of arenaflex.

Conclusion

If you are passionate about delivering exceptional customer experiences and are looking for a flexible work from home opportunity, we encourage you to apply for this exciting role at arenaflex. As a Customer Service Representative, you will have the chance to make a positive impact on the lives of our members, while also growing and developing your skills and career. Join our team and be part of a dynamic and supportive environment, dedicated to providing outstanding customer service and making a difference in the healthcare industry.