**Experienced Customer Advocate Phone Specialist – Remote Arizona Opportunity**

**Job Summary:** Are you passionate about delivering exceptional customer experiences and making a positive impact on people's lives? Do you thrive in a dynamic, remote work environment where you can grow and develop your skills? If so, we invite you to join arenaflex, a leading health insurance provider in Arizona, as a Customer Advocate Phone Specialist. In this role, you will be the face of arenaflex, providing top-notch support to our customers through phone calls, written correspondence, and in-person interactions. As a key member of our team, you will have the opportunity to make a real difference in the lives of Arizonans, while enjoying a comprehensive benefits package, ongoing training, and a supportive work environment. **About arenaflex:** arenaflex is a non-profit organization committed to helping Arizonans get healthier faster and stay healthier longer. With a mission to inspire health and make it easy, we offer a wide range of health insurance products and services to meet the diverse needs of individuals, families, and businesses. As a leader in the health insurance industry, we are dedicated to delivering exceptional customer experiences, fostering a culture of innovation and excellence, and making a positive impact on our community. **Responsibilities:** As a Customer Advocate Phone Specialist, you will be responsible for: * Identifying, researching, processing, resolving, and responding to customer inquiries and correspondence via telephone, written communication, and/or in-person interactions * Answering a diverse and high volume of health insurance-related customer calls and correspondence on a daily basis * Meeting quality, quantity, and timeliness standards to achieve individual and department performance goals as defined within the department guidelines * Consulting and coordinating with various internal departments, external plans, providers, businesses, and government agencies to obtain information and ensure resolution of customer inquiries * Documenting and recording facts related to inquiries and correspondence by updating arenaflex files and systems * Demonstrating and maintaining current working knowledge of the required arenaflex systems, procedures, forms, and manuals **Qualifications:** To be successful in this role, you will need: * At least one (1) year of experience in claims examination, health insurance, customer service, call center, medical office, or other healthcare-related field * High School diploma or GED * Intermediate PC proficiency * Excellent communication, interpersonal, and problem-solving skills * Ability to maintain confidentiality and privacy * Ability to work in a fast-paced, dynamic environment * Ability to adapt to changing priorities and deadlines **Why Join arenaflex?** At arenaflex, we believe in supporting our employees' pursuit of balance, happiness, and fulfillment. Our Workability model defines where and how we do our jobs: 100% remote, 100% in the office, or somewhere in-between. We offer a comprehensive benefits package, including: * Remote, in-office, and hybrid work options within the state of Arizona * Eleven (11) paid holidays, including a floating holiday you can use any time you wish * Accrued paid time off (up to 18 days per calendar year) * Comprehensive medical, dental, and vision coverage * 401(k) up to 5% dollar-per-dollar match, 2% non-elective employer contribution * Up to 12% annual bonus based on corporate goals and individual performance * Eight (8) paid volunteer hours to support our mission of inspiring health * Tuition reimbursement for you; scholarship opportunities for your children * Employee discounts, gym reimbursement, and wellness programs * Ongoing training for employees who wish to grow in their careers, acquire skills, and become managers **Work Environment and Company Culture:** arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering. Our award-winning healthy campus in Phoenix is designed to promote well-being and productivity, with features such as: * Telehealth services at our BlueCare Anywhere kiosk * Healthy meals and snacks at our cafeterias and Work Perks Café * Onsite fitness center with personal trainers, a nutritionist, Health Support programs, and daily group fitness classes * Treadmill desks and full-service fitness center * Ongoing training and development opportunities **How to Apply:** If you are passionate about delivering exceptional customer experiences and making a positive impact on people's lives, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Employment Opportunity:** arenaflex is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other protected group. Apply for this job