**Experienced Customer Service Specialist – External & Internal Support – Hybrid Schedule**

At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As an Experienced Customer Service Specialist, you'll play a vital role in ensuring our customers receive timely and accurate product orders, while also providing internal support to our sales team. If you're a customer-focused professional with a passion for delivering top-notch service, we want to hear from you! **About arenaflex** arenaflex is a leading organization in the industry, dedicated to providing innovative solutions that drive business growth and customer satisfaction. Our team is passionate about delivering exceptional results, and we're looking for like-minded individuals to join our dynamic team. As a customer-centric organization, we prioritize building strong relationships with our customers, partners, and employees. **Key Responsibilities** As an Experienced Customer Service Specialist, you'll be responsible for: * Entering and maintaining accurate customer pricing and details in our systems * Verifying customer pricing and terms of sale, and maintaining customer quotations, summary billing setup, and rebates in our ERP system * Communicating with our sales team to ensure customer pricing and requirements are understood and correctly input into our Price Offer Management system * Inputting accurate customer order information into SAP in accordance with procedures set forth by our department manager * Communicating with our plant shipping department to provide order information and set delivery dates on a timely basis to facilitate production planning and scheduling * Following up with transportation suppliers and warehouse suppliers to ensure that orders are shipped as scheduled, and advising customers of shipping details * Processing returns, credits, and debits in SAP in accordance with existing procedures * Coordinating imported products via the chain order process in SAP * Coordinating orders with third-party suppliers through the third-party order process in SAP * Monitoring the resolution of customer problems and/or complaints resulting from incorrect pricing, non-conforming products, and other related issues * Performing other duties as assigned **Essential Qualifications** * High School or GED and 3 to 5 years of prior experience in customer service, accounts payable, or order entry * Experience in export transportation or international business in the industrial chemical market is preferred * Import/Export experience is highly desired **Ideal Candidate Profile** * Solid communication skills, both written and verbal * Excellent organizational and interpersonal skills * Computer skills and proficiency with automated sales systems * Ability to input data quickly and accurately, and function in a fast-paced environment * Ability to perform multiple tasks under pressure and analyze problems with minimum supervision * Ability to maintain confidential information at all times * Working knowledge of Microsoft Word and Excel * Working knowledge of SAP **Preferred Qualifications** * Experience with distribution or manufacturing of products, preferably multiple products * SAP experience, particularly with a large portfolio of vendors/products * Order to Cash experience * Experience with a portfolio of accounts * Experience in a fast-paced environment * Multi-tasking abilities * Interaction with Sales/purchasing is helpful * Logistics is a plus **Training and Onboarding** For training purposes, you'll be required to be on-site daily for 3-5 months, depending on your progress. Once you're ready to work independently, you'll transition to our hybrid schedule, working 2 days in the office and 3 days from home. Our team will provide comprehensive training and support to ensure your success in this role. **Work Environment and Company Culture** At arenaflex, we prioritize a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our team is passionate about delivering exceptional results, and we're committed to supporting your career development and well-being. **Compensation and Benefits** We offer a competitive compensation package, including: * $25/hour * Comprehensive benefits, including medical, dental, and vision coverage * Generous paid time off and holidays * Opportunities for career growth and professional development **How to Apply** If you're a motivated and customer-focused professional with a passion for delivering exceptional service, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Join our team and be part of arenaflex's success!** Apply Job! For more such jobs please click here! Apply for this job