Experienced Remote Customer Services Advocate for Dynamic Insurance Environment – Delivering Exceptional Member Experiences and Building Trust

Welcome to arenaflex: Where Customer Satisfaction Meets Career Growth

arenaflex is a renowned leader in the insurance industry, built on a foundation of trust, transparency, and exceptional customer service. As a Remote Member/Customer Services Advocate, you will play a vital role in our efforts to provide accurate and responsive service to our members, ensuring high satisfaction, growth, and retention. Our collaborative, team-driven atmosphere is the perfect setting for customer service professionals who thrive on creating positive member experiences.

About the Role

In this full-time, remote position, you will work directly with arenaflex members in a fast-paced inbound contact center, providing them with an outstanding experience. Your primary goal will be to build trust and create sustainable relationships through open and interactive communication, applying problem-solving and critical thinking skills to research and communicate solutions in a variety of situations. You will effectively handle customer concerns, utilize available resources to provide accurate information, and ensure empathetic resolution, while keeping records of all interactions and changes.

Key Responsibilities:

• Provide exceptional service to every caller, building trust and creating sustainable relationships through open and interactive communication
• Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
• Effectively handle customer concerns by utilizing available resources to provide accurate information and ensure empathetic resolution
• Confidentially handle policy owner information and ensure compliance and communication standards are met
• Collaborate with internal teams to ensure thorough and timely resolutions for all members

What We Offer

At arenaflex, we believe in providing our employees with excellent benefits, competitive compensation, and opportunities for growth and development. As a Remote Member/Customer Services Advocate, you can expect:

• Competitive pay, $20/hr (plus shift premiums available based on scheduled hours)
• Work from home opportunities available
• Earn up to $2,500 in the first year in Retention Bonuses
• Medical Benefits available on 1st day of employment, with family coverage available
• Dental, Vision, Life, and Disability coverage
• Performance-based incentive plan
• Retirement Savings options, such as a pension and 401k, available with a Company match
• Generous Paid Time Off Plan, including Holiday Pay, Floating Holiday Days, and a very generous vacation policy
• Complimentary arenaflex Basic Membership
• Tuition reimbursement

Requirements and Qualifications

To be successful in this role, you will need:

• Minimum 2 years of experience in a customer service-related position, with a high value placed on the customer/member experience; insurance/call center experience preferred
• Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
• Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired
• Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred
• Completion of insurance industry or LOMA coursework preferred
• High School Diploma required; some college-level coursework preferred
• Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN

Essential Skills and Competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong problem-solving and critical thinking skills
• Ability to build trust and create sustainable relationships with members
• Basic understanding of life insurance products and services

Career Growth and Development

At arenaflex, we believe in investing in our employees' growth and development. As a Remote Member/Customer Services Advocate, you will have access to training and development programs, as well as opportunities for advancement within the company. Our performance-based incentive plan and retirement savings options will help you achieve your long-term career goals.

Work Environment and Company Culture

arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our collaborative, team-driven atmosphere is designed to support your success and well-being, with a focus on work-life balance and employee satisfaction. As a remote employee, you will be part of a dynamic and supportive team that is dedicated to delivering exceptional customer experiences.

Conclusion

If you are a customer service professional who is passionate about delivering exceptional member experiences and building trust, we encourage you to apply for this exciting opportunity. As a Remote Member/Customer Services Advocate at arenaflex, you will be part of a team that is dedicated to making a difference in the lives of our members. With competitive pay, excellent benefits, and opportunities for growth and development, this is an opportunity you won't want to miss. Apply today and join our team of talented and dedicated professionals who are shaping the future of the insurance industry.