Experienced Pre-Licensed Customer Service Representative – Remote Career Opportunity with Comprehensive Training and Growth Prospects

Introduction to arenaflex

arenaflex is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. If you are on the hunt for a career and not just another job, arenaflex is the place for you! We want to invest in your future and provide you with the tools and resources you need to succeed.

About the Role

As a Pre-Licensed Customer Service Representative at arenaflex, you will have the opportunity to work in a collaborative and engaging environment, interacting with people from all walks of life and resolving complex consumer issues in a fast-paced environment. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. With our comprehensive training program, you will be equipped with the skills and knowledge you need to excel in this role and advance your career.

Key Responsibilities

As a Pre-Licensed Representative, your key responsibilities will include:

• Resolving complex consumer issues and advising first-level representatives on high-level issues
• Assisting policy holders with billing questions and concerns
• Providing support to policy holders with any policy changes requested
• Supporting policy holders' needs by providing recommendations and adjusting as necessary
• Using excellent decision-making skills and innovation to resolve issues and respond to consumer concerns while adhering to company and departmental guidelines

Qualifications

We're looking for fearless people - people who are inspired to deliver only the best in all that they do. To be successful in this role, you will need:

• At least 6 months of customer service experience
• To be over 18 years of age
• Ability to type 25 wpm
• High School Graduate or GED
• Comfort with desktop computer systems
• Proven oral and written communication skills
• Logical problem-solving skills
• Availability to work various shifts
• Ability to use Windows operating systems
• Organization and work prioritization skills

Preferred qualifications include:

• 6 months of Call Center experience

Work from Home Requirements

To work from home as a Pre-Licensed Customer Service Representative, you will need to meet the following requirements:

• Internet Connection Requirements:
  • Minimum subscribed download rate equal to or exceeds 12.0 Mbps
  • Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
  • ISP must have no packet loss and ping under 50ms
• Proof of internet speed required
• Clean and quiet workspace

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to providing our employees with the tools and resources they need to succeed and advance their careers. As a Pre-Licensed Customer Service Representative, you will have access to comprehensive training programs, including a 5-day paid training to help you prepare for the State Insurance Exam. We will also provide you with a trainer, study materials, cover the cost, and schedule your state exam. After you pass your exam, we will support you in obtaining your license in the 50 states/territories we operate in.

Work Environment and Company Culture

At arenaflex, we believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.

Compensation, Perks, and Benefits

As a Pre-Licensed Customer Service Representative at arenaflex, you will be eligible for a range of benefits, including:

• Paid Training
• Competitive Wages
• Full Benefits (Medical, Dental, Vision, 401k, and more)
• Paid Time Off
• Employee wellness and engagement programs

Conclusion

If you are looking for a career and not just another job, arenaflex is the place for you. We want to invest in your future and provide you with the tools and resources you need to succeed. As a Pre-Licensed Customer Service Representative, you will have the opportunity to work in a collaborative and engaging environment, interact with people from all walks of life, and resolve complex consumer issues in a fast-paced environment. Apply now to join our team and start your journey to a successful and rewarding career.