Senior Director Global Support

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Job Description: The Senior Director, Global Support will report to the VP of Global Support and will work closely with the extended support leadership team creating our cloud capabilities to align with Elite’s SaaS objectives. The role will be responsible for providing strategic and tactical direction, defining and implementing new processes to help Elite continue to become SaaS ready, and will be responsible for driving the team’s performance by meeting key KPIs defined by the VP, Global Support, and the Executive Leadership team. This role will also be responsible for operational activities that improve cloud service and help us proactively and successfully maintain our client’s cloud systems. Work Arrangement: Remote This role requires the individual to be based in Flexible across U.S. time zones. What You’ll Do: - Depending on geographic location and people leadership experience, the role may serve as a regional leader for Elite Support. - Work cross functionally with key stakeholders to define support Cloud processes and ensure adherence to cloud service level agreements. - Regularly meet with customers to build relationships and...

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