Customer Service (Licensed Account Representative)

NJM Insurance Group is a recognized leader in providing exceptional customer service, and they are seeking Licensed Account Representatives for their Contact Center. The role involves delivering high-quality customer experiences and assisting policyholders with their insurance needs through effective communication and transaction management.

Responsibilities

• Deliver a high-quality customer experience while consulting and counseling customers on NJM’s products via inbound calls
• Provide coverage options best suited to accommodate individual needs and administer transactions when necessary
• Demonstrate effective time management to achieve performance goals/targets
• Provide procedurally accurate, effective, and independent response to all new and existing business inquiries related to personal lines insurance

Skills

• Excellent verbal and written communication skills
• Strong computer and navigation skills including proficiency in Microsoft Outlook and Word
• Accurate keyboarding skills
• Superior listening skills
• Strong multi-tasking ability
• Prior customer service or contact center experience
• Quiet, distraction-free work area at home
• High School Diploma or GED is required
• An associate's or bachelor's degree is desired
• Bilingual skills are valued, but not required
• Personal Lines Authority License is a plus

Benefits

• Medical Insurance (Blue Cross Blue Shield)
• Dental Insurance (Delta Dental)
• Vision (Delta Vision/ VSP)
• Flexible Spending Account
• Discounts on NJM auto insurance
• Tuition reimbursement
• Life insurance
• Plus, additional company discounts for items like travel, service, car rental and more!
• 401(k) with employer match up to 8%
• Health, Dental, and Vision insurance
• Life and Disability coverage
• Generous PTO
• Paid Sick Leave
• Paid parental leave

Company Overview