Collections Specialist

New Castle Building Products is a full-service distributor based in White Plains, NY, committed to core values such as Caring and Teamwork. They are seeking a Collections Specialist to support collection efforts and perform credit and accounting functions, including managing accounts receivable and customer communications.

Responsibilities

• Review accounts receivable aging’s on a weekly basis to identify past due balances for collections
• Contact customers via phone, email, text regarding past due invoices
• Monitor customer accounts for exceeding credit limits
• Responsible for data entry of new and existing customer information in the system
• Maintain accurate records of collection activities in account notes, including. contact attempts, payment arrangements and customer interactions
• Maintain calendar reminders for customer follow-ups
• Escalate problematic accounts to upper management to intervene when necessary
• Prepare legal demand letters upon direction from Credit Manager
• Assemble document packets for accounts that are submitted to collections
• Assist Credit Manager in preparation for legal proceedings
• Maintain legal fee report to track costs spent on outside collection efforts
• Provide weekly customer update for past due accounts to Branch Managers and Salespeople
• Review of AR aging with Credit Manager on a Monthly basis
• Review large job account requests for creation on customer accounts
• Assist with review of customer accounts for release of sale orders on credit hold
• Work closely with the Accounts Receivable department and sales team to clear up short-pay deductions and issues
• You will be expected to perform other duties as assigned
• Review and process credit applications
• Conduct financial analysis including 3rd party report review
• Create customer accounts in ERP for approved credit applications and cash on delivery customers
• Set up job accounts in ERP upon approval from Credit Manager

Skills

• Strong attention to detail and goal oriented
• Able to work independently and with a team, prioritize workloads, manage multiple responsibilities and adjust schedules accordingly
• Perform and participate in other related duties as assigned by management
• Occasional travel as needed

Benefits

• Competitive pay
• Paid vacation and holidays
• 401(k) plan with discretionary employer match
• Medical/Dental/Vision/Life Insurance plans
• Opportunity for advancement
• A yearly performance review
• Access to a state-of-the-art gym at our Headquarters location
• Casual, yet professional work environment

Company Overview