[Remote] Client Success Instructional Designer I

Note: The job is a remote job and is open to candidates in USA. National Debt Relief, LLC is a leading debt settlement organization dedicated to helping consumers manage overwhelming debt. The Client Success Instructional Designer I will assist in designing and developing learning materials, collaborating with team members to create engaging learning experiences that support business needs.

Responsibilities

• Design and develop instructional materials including presentations, eLearning modules, job aids, and other learning resources
• Collaborate with stakeholders and team members on learning initiatives to understand and respond to business needs
• Apply basic adult learning theory and instructional design practices to create engaging learning experiences
• Support Needs Assessment processes to identify gaps and recommend strategies for improvement, setting clear performance-based objectives and measures
• Assist in creating, monitoring, analyzing, and reporting metrics to measure the effectiveness of learning interventions
• Develop learning assets in a variety of formats, including but not limited to Instructor Led Training (ILT/vILT), eLearning, job aids, and video
• Develop learning experiences using a systemic design process (ADDIE/SAM) that supports continued quality, speed of delivery, and learning reinforcement
• Facilitate (as necessary) development programs to Team Members using adult learning principles and a blended learning approach

Skills

• Bachelor's degree in related field or equivalent experience required
• 1-year corporate training, human resources, learning & development, talent management, or related experience required
• 1-year of experience using eLearning authoring tools, such as Articulate Storyline, Camtasia, or comparable platforms is required
• Basic understanding of instructional design for different modalities (e.g., ILT, vILT, eLearning, blended)
• Strong attention to detail and a proactive approach to learning and development
• Familiarity with content authoring tools such as Storyline, Rise, and Camtasia
• Excellent oral and written communication, presentation, and facilitation skills
• Ability to work collaboratively in a team environment and adapt to fast-paced settings
• Willingness to learn and grow in instructional design and development practices
• Computer competency and ability to work with a computer
• Prioritize multiple tasks and projects simultaneously
• Exceptional written and verbal communication skills
• Punctuality expected, ready to report to work on a consistent basis
• Attain and maintain high performance expectations on a monthly basis
• Work in a fast-paced, high-volume setting
• Use and navigate multiple computer systems with exceptional multi-tasking skills
• Remain calm and professional during difficult discussions
• Take constructive feedback
• 1-year experience with financial products/services in a call-center environment is preferred
• Basic graphic design skills - familiarity with design tools like Adobe Illustrator is a plus

Benefits

• Generous Medical, Dental, and Vision Benefits
• 401(k) with Company Match
• Paid Holidays, Volunteer Time Off, Sick Days, and Vacation
• 12 weeks Paid Parental Leave
• Pre-tax Transit Benefits
• No-Cost Life Insurance Benefits
• Voluntary Benefits Options
• ASPCA Pet Health Insurance Discount
• Access to your earned wages at any time before payday

Company Overview