[Remote] Mediator

Note: The job is a remote job and is open to candidates in USA. B-Stock is the world's largest B2B re-commerce platform, connecting sellers and buyers of returned, trade-in, and overstock inventory. The Mediator role involves managing the dispute resolution process between buyers and sellers, ensuring effective communication and satisfaction while addressing order disputes and recommending policy improvements.

Responsibilities

• Manage the dispute process for several clients, while being knowledgeable on their specific policies and procedures
• Exercise due diligence, critical thinking, basic math, and negotiation skills to determine the appropriate action to resolve open disputes
• Facilitate clear and timely communication with buyers and sellers to establish clear expectations and ensure understanding and overall satisfaction
• Empathize and de-escalate high stress situations
• Work closely with Account Managers to highlight trends and recommend changes to policy/procedures that will improve the buyer experience while also decreasing the dispute rate

Skills

• Bachelor's degree required
• Basic mediation trained or equivalent course work
• Excellent verbal and written communication, problem solving skills, and the ability to make decisions based on sound reasoning
• Results oriented with ability to self-manage, while contributing to a positive work environment
• A team player, someone that naturally collaborates with others (at all levels) and doesn't hesitate to engage other teams to achieve the best results
• Experience in using web-based applications, including Microsoft Office; proficiency in Excel
• A solid understanding of basic math and accounting
• Strong time management and organizational skills
• Excellent problem resolution, persuasion, and customer service skills
• A desire to begin a career in dispute resolution
• Prior working experience in de-escalating high-stress situations
• Knowledge of retail, liquidation, and wholesale principles, methods, practices and techniques
• Online auction or ecommerce experience is very helpful
• Prior working experience with a related field such as mobile sales and returns or shipping claims
• Professional proficiency in a second language

Benefits

• Competitive compensation packages including bonus and options
• Medical, dental, and vision benefits
• Matching 401(K)
• Paid time off
• Telecommuting and remote-work options
• Support for continuing education
• Team off-sites, social events, annual company events, and frequent extracurricular activities
• Unlimited snacks and drinks (in office)

Company Overview