Marketplace Analyst

1-800-FLOWERS.COM, Inc. is looking for a detail-oriented and highly analytical Marketplace Analyst to help drive performance, visibility, and profitability across their third-party marketplace channels. The role involves analyzing data, monitoring marketplace health, and uncovering opportunities to grow revenue across key platforms such as Amazon, Walmart, Instacart, and DoorDash.

Responsibilities

• Monitor daily marketplace performance metrics, including sales, conversion, traffic, pricing, profitability, and on-time delivery
• Build and maintain dashboards and reports (Tableau, Power BI, Looker, or similar)
• Analyze product, brand, and channel-level trends to identify growth opportunities and operational risks
• Conduct competitive benchmarking across pricing, ratings, reviews, assortment, delivery fees, and placement
• Track operational metrics such as cancellation rates, defect rates, customer satisfaction, and SLA compliance
• Support root-cause analysis for performance issues (listing suppressions, fulfillment disruptions, algorithm changes)
• Assist with dynamic pricing analysis and profitability modeling for perishable and non-perishable categories
• Collaborate with Marketplace Managers, Merchandising, Supply Chain, Customer Experience, Finance, and Digital Marketing teams
• Prepare insights and updates for weekly business reviews and leadership discussions

Skills

• Bachelor's degree in Business, Analytics, Economics, Marketing, or a related field
• 1–3+ years of experience in marketplace, eCommerce, digital merchandising, or retail analytics
• Strong analytical skills with proficiency in Excel/Sheets and data visualization tools (Tableau, Power BI, Looker)
• Ability to work with large datasets; SQL or API experience is a plus
• Familiarity with platforms such as Amazon Seller Central, DoorDash Merchant Portal, Instacart, or Walmart Marketplace preferred
• Strong attention to detail, organizational skills, and ability to thrive in a fast-paced retail environment
• Ability to translate complex data into clear insights for technical and non-technical audiences
• Collaborative mindset with experience working cross-functionally
• Experience in floral, food, gifting, or perishable product categories
• Understanding of marketplace algorithms, search optimization, and fulfillment performance metrics
• Exposure to A/B testing, promotional analysis, or profitability modeling

Benefits

• Medical, dental, vision, life and disability insurance for the associate and family (if applicable)
• Flexible Spending Account
• Health Savings Account
• 401k retirement program
• Mental health resources/ Employee Assistance Program
• 80 hours of paid vacation time (accrued on an hourly basis)
• 9 paid holidays
• 30% employee discount across our family of brands
• Potential eligibility for annual merit-based wage increase, if applicable

Company Overview

Company H1B Sponsorship