[Remote] Implementation Support Specialist

Note: The job is a remote job and is open to candidates in USA. RegEd is a market-leading provider of RegTech enterprise solutions, serving top financial services firms. The Implementation Support Specialist will support Data Implementation Managers in implementing compliance and risk management software applications, ensuring accurate data configurations and assisting clients through the implementation life cycle.

Responsibilities

• Support the Data Implementation Managers by completing client configuration tasks
• Assist in loading client data using proprietary data management tools and complete full validations of data loaded
• Update requirements documentation as needed
• Monitor, research, and resolve internal and external inquiries in a timely manner
• Keep validation thresholds updated and complete research when unexpected changes occur
• Work on client-facing/internal/special projects as needed
• Interface with internal and external clients with a high level of professionalism
• Build strong relationships with client team members, work successfully under pressure, maintain positive attitude, and meet client project deadlines in an efficient and professional manner

Skills

• Bachelor's degree in Business Administration, Finance or a related field or related work experience
• Minimum 1-3 years in Technical Support, Project Management, Account Management or other successful client facing experience
• Experience with Microsoft Office Suite and strong understanding of Excel data formulas/functions
• Knowledge of the financial services / insurance / securities compliance industry's concepts, practices, and procedures a plus
• Masters' Degree in a related field

Benefits

• Competitive pay and bonus
• Remote (and hybrid if near Morrisville, NC) first organization
• Exceptional medical, dental and vision plans with generous employer funding for employees and dependents
• 401(k) plan with company matching
• Generous flexible time off
• Company paid life insurance
• Flexible Spending Accounts: Medical and Dependent Care
• Leave benefits including short-term and long-term disability, paid family medical leave and paid parental leave
• Volunteering time off and flexible schedules
• Professional development
• Meaningful career growth opportunities
• Performance bonuses
• Great working environment with a team of fantastic people

Company Overview