[Remote] Customer Service Specialist- Bilingual

Note: The job is a remote job and is open to candidates in USA. Protective Life is a company that helps protect customers against life's uncertainties. They are seeking a Bilingual Customer Service Specialist who will provide exceptional service primarily over the phone, addressing customer inquiries and ensuring satisfaction.

Responsibilities

• Assist customers across multiple channels (phone, email, chat, social media) to deliver a consistent and positive experience
• Resolve inquiries and issues promptly and accurately, taking ownership until resolution and ensuring customer satisfaction
• Navigate multiple systems and tools to access information, document interactions, and provide accurate details on products, services, and policies
• Actively listen and identify customer needs, offering appropriate solutions or escalating when necessary
• Maintain strong product knowledge and meet performance standards, continuously improving through training and recommending process enhancements

Skills

• Full fluency in Spanish and English
• Experience using various modern computer systems, software applications, and communication tools
• Demonstrated experience in resolving conflict and creating customer satisfaction in difficult situations
• High school diploma or equivalent
• Flexibility to work in shifts, including evenings, weekends, and holidays, is required
• Previous customer service experience in an inbound call center or similar environment is strongly preferred
• Some college education preferred but not required

Benefits

• Comprehensive health, dental and vision insurance
• Mental health benefits
• Employee assistance program
• Paid time off
• Paid parental leave
• Short-term disability
• Cultural observance day
• Contributions to healthcare accounts
• Pension plan
• 401(k) plan with Company matching
• ProHealth Rewards

Company Overview

Company H1B Sponsorship