Associate Quality Practice Advisor

Centene is transforming the health of communities, and they are seeking an Associate Quality Practice Advisor to establish and foster relationships with community physicians and small provider practices. The role involves educating providers on HEDIS measures, assisting in compliance, and collaborating to improve provider performance.

Responsibilities

• Establishes and fosters a healthy working relationship between community physician and small provider practices and WellCare
• Educates providers and supports provider practice sites in regards to the National Committee for Quality Assurance (NCQA) HEDIS measures
• Provides education for HEDIS measures, appropriate medical record documentation and appropriate coding
• Assists in resolving deficiencies impacting plan compliance to meet State and Federal standards for HEDIS
• Under general guidance form Senior Quality Practice Advisors and management, educates community physician and small provider practices in appropriate HEDIS measures, medical record documentation guidelines and HEDIS ICD-9/10 CPT coding in accordance with NCQA requirements
• Collects, summarizes and trends provider performance data to identify and strategize opportunities for provider improvement
• Collaborates with Provider Relations to improve provider performance in areas of Quality, Risk Adjustment and Operations (claims and encounters)
• Assists in delivering provider specific metrics and coaches providers on gap closing opportunities
• Assists in identifying specific practice needs where WellCare can provide support
• Partners with physicians/physician staff to find ways to encourage member clinical participation in wellness and education
• Provides resources and educational opportunities to provider and staff
• Captures concerns and issues in action plans as agreed upon with provider
• Documents action plans and details of visits and outcomes
• Reports critical incidents and information regarding quality of care issues
• Communicates with external data sources as needed to gather data necessary to measure identified outcomes
• Provides communication such as newsletter articles, member education, outreach interventions and provider education
• Supports quality improvement HEDIS and program studies as needed, requesting records from providers, maintaining databases, and researching to identify members' provider encounter history
• Ensures that documentation produced and/or processed complies with state regulations and/or accrediting body requirements
• Ensures assigned contract/regulatory report content is accurate and that submission adheres to deadline
• Enter documentation of findings in identified databases and ensure accuracy in medical records for data collection, DE and reporting
• Performs other duties as assigned
• Performs other duties as assigned
• Complies with all policies and standards

Skills

• A Bachelor's Degree in Healthcare, Public Health, Nursing, Psychology, Health Administration, Social Work or related field or equivalent work experience within a managed care environment related to HEDIS record review, quality improvement, medical coding or transferable skill sets that demonstrates the ability to perform the role
• 1+ year of experience in related HEDIS medical record review or quality improvement with experience in data and chart reviews to provide consultation and education to providers and provider staff OR 2 years medical coding or other transferable experience and skill set combination that demonstrates the ability to learn and perform the level of the position
• Strong quality experience
• Up to 50% travel in Kalamazoo, Calhoun, Barry, Ionia, Kent, Ottawa, or Muskegon counties in Michigan
• A Master's Degree in Healthcare, Public Health, Nursing, Psychology, Health Administration, Social Work or related field
• A license in one of the following: Certified Coding Specialist (CCS), Licensed Practical Nurse (LPN), Licensed Master Social Work (LMSW), Licensed Vocational Nurse (LVN), Licensed Mental Health Counselor (LMHC), Licensed Marital and Family Therapist (LMFT), Licensed Certified Social Worker (LCSW), Licensed Registered Nurse (RN), Acute Care Nurse Practitioner (APRN) (ACNP-BC), Other Foreign trained physician/MD, Health Care Quality and Management (HCQM), Certified Healthcare Professional (CHP), Certified Professional in Healthcare Quality (CPHQ)

Benefits

• Health insurance
• 401K
• Stock purchase plans
• Tuition reimbursement
• Paid time off plus holidays
• A flexible approach to work with remote, hybrid, field or office work schedules

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