Paralegal-Case Management Business Specialist

The North Carolina Department of Insurance is dedicated to promoting a stable insurance market and protecting citizens. The Paralegal – Salesforce Case Management Business Specialist supports agency operations by ensuring compliance in case records and managing the Salesforce case management system.

Responsibilities

• Serve as the Clerk’s Office lead subject matter expert for the agency’s Salesforce case management system
• Manage external user permissions, workflows, record types, and automated notifications
• Maintain accuracy and consistency of case data, filings and deadlines
• Develop and generate reports, dashboards, and analytics to support operational and compliance needs
• Develop and provide staff training, reference materials, and user support for staff
• Assist with reviewing, logging, and processing case filings and correspondence
• Draft procedural documents and templates in accordance with Commission rules and business practices
• Maintain compliance with the Commission’s recordkeeping, confidentiality, and public access policies

Skills

• Graduation from an appropriately accredited institution for paralegal training; or Bachelor's degree from an appropriately accredited institution and one year of substantive paralegal experience; or High school or General Education Development (GED) diploma and five years of paralegal experience performing delegated, substantive legal work; or an equivalent combination of education and experience
• Demonstrated experience operating at a high level of efficiency in a high-volume environment
• Demonstrated experience drafting routine legal orders with little oversight and producing a work product with correct grammar, spelling, content, and little need for revision
• Demonstrated experience working independently utilizing exceptional organizational skills, while maintaining effective working relationships with internal and external stakeholders
• Demonstrated high level business experience with Salesforce or a similar legal case management system

Benefits

• 12 Annual paid Holidays
• North Carolina State Health Plan administered by AETNA
• Supplemental Benefits including: Flexible Spending Accounts, Accident Insurance, Cancer & Specified Disease, Critical Illness, Dental and Vision
• NC State Retirement (TSERS)
• WeSave Employee Discounts

Company Overview