Government Demands Support Coordinator

Peoples Group is a boutique financial institution with over 35 years of experience in the Canadian marketplace, seeking a Government Demands Support Coordinator. The role involves efficiently coordinating responses to inquiries from government agencies, managing documentation, and engaging with internal and external stakeholders to ensure timely and accurate demand responses.

Responsibilities

• Intake of inquiries (by fax, email, and regular mail)
• Scanning of mail received in Vancouver office
• Triaging of initial request and engaging appropriate internal business lines on searches
• Conducting searches of processor portals to support demands relating to the Cards & Payments business line
• Maintaining demand files/folders, Sharepoint portal, search log, and additional supporting resources as needed
• Development and maintenance of relevant demand reporting
• Responding to demands accurately and in a timely manner
• Engaging with various internal and external stakeholders as needed
• Providing recommendations and feedback on process improvement

Skills

• 1-2 years of professional work experience within a Financial Institution in Canada
• Post secondary education
• Working experience with Microsoft Excel required
• Ability to manage and analyze large volumes of requests and information
• Ability to work independently but also as a team and cross-functionally
• Adaptability and openness to navigating change
• Strong organizational skills; attention to detail and accuracy
• Sound knowledge and judgement around handling confidential, private, and sensitive customer data
• Problem-solving and idea contributor
• Excellent communication skills

Benefits

• A hybrid work environment, enabling you to balance your personal and professional life seamlessly.
• Competitive salaries, profit sharing, RRSP matching and benefits from day one.
• Generous paid time off to help achieve a healthy work-life balance.
• A strengths-based approach, ensuring we work together more effectively.
• A commitment to your well-being in five key areas: Financial, Physical, Social, Career, and Community.

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