[Remote] Franchise Implementation Consultant

Note: The job is a remote job and is open to candidates in USA. PAR Technology Corporation is a leader in restaurant technology, providing innovative solutions that empower brands worldwide. As a Franchise Implementation Consultant, you will be responsible for deploying the PAR OPS solution for franchise customers, ensuring successful implementation and ongoing support through collaboration with various teams.

Responsibilities

• Partner with Implementation team members and Project Managers to ensure a full understanding of customer database configurations
• Support franchise rollouts across entire organizations following successful pilot implementations
• Design, configure, and test solutions aligned to customer requirements throughout the rollout phase
• Alert management to scope challenges, risks, or change requests
• Consult with franchisees to assess current infrastructure and future operational needs
• Facilitate customer-facing conversations to provide clear timelines, expectations, and technical guidance
• Conduct train-the-trainer and direct-to-store training sessions to drive immediate adoption
• Effectively communicate complex information to diverse audiences
• Liaise with Implementation Managers, Project Managers, Support, and Technical Account Services for escalations and plan adjustments
• Collaborate with third-party providers and internal teams to design and deliver integrations
• Participate in product design, delivery, and training initiatives
• Identify opportunities to introduce additional products, services, or resources
• Guide clients through the transition from Implementation to Support, setting clear expectations
• Maintain a working knowledge of client operations to support issue resolution and education
• Document project status and completion using project tracking tools
• Serve as a subject matter expert supporting Knowledge Management initiatives, including LMS content, internal documentation, client-facing materials, and digital adoption tools
• Collaborate with Support and Technical Services to resolve complex issues
• Provide Level I or Level II support to existing customers as needed
• Participate in the after-hours client support rotation

Skills

• A proven implementation professional with strong restaurant operations knowledge
• A customer-focused consultant who takes ownership and delivers results
• Excellent communicator who can engage technical and non-technical stakeholders
• Ability to manage multiple projects concurrently while maintaining attention to detail
• Comfort working in a dynamic, agile environment with a growing customer base
• A mindset focused on continuous improvement and challenging existing processes
• Strong project, operational, and time-management skills
• Excellent training and presentation capabilities
• Strong analytical, debugging, and problem-solving skills
• Ability to communicate financial and technical concepts clearly
• Experience leading internal and external cross-functional meetings
• Ability to manage ambiguity and apply structured problem-solving to unique scenarios
• Working knowledge of restaurant back-of-house technology and database-driven systems
• 4-year technical degree or equivalent related experience
• 1+ year of experience working with restaurant back-of-house technology
• Demonstrated ability to manage multiple concurrent implementations
• Self-motivated with a strong track record in multi-unit customer deployments
• Commitment to ongoing self-training and staying current with industry technology and security
• 2–4 years of experience working with the PAR OPS platform preferred but not required
• 1–2 years of experience as an Implementation Engineer at PAR OPS preferred but not required
• Previous hospitality industry management experience preferred

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