Eyecare Consultant

Specsavers is a multi-award-winning optical retail group that is rapidly expanding in Canada. As an Eyecare Consultant, you will play a crucial role in providing quality and affordable eyecare, exceeding customer expectations while guiding them through their eyewear options.

Responsibilities

• Introducing what we’re all about and that is providing the ultimate in quality and affordable eyecare for everyone
• Pleasantly exceed your customers’ expectations through your shining, caring personality
• Guide them through our range of stylish frames
• Support customers who see themselves through contact lenses for the first time
• Embracing our unique Specsavers Customer Experience model
• Prioritize driving long term customer relationships over short term results
• Work well under pressure while also achieve excellent technical standards
• Creating and celebrating WOW moments
• Delivering experiences that transcend customers’ expectations
• Provide knowledgeable eyewear suggestions and styling advice
• Offer flexibility to work retail hours which may include some later nights and weekends

Skills

• A passion for providing superb customer service motivated by uncovering new ways to enhance the optical shopping experience
• Ability to work well under pressure while also achieving excellent technical standards
• Friendly and outgoing demeanor while working with customers to provide knowledgeable eyewear suggestions and styling advice
• Reliability and flexibility to work retail hours which may include some later nights and weekends
• No experience in optics necessary but a passion for customer service and a willingness to learn
• Experience in optics

Benefits

• 2 free pairs of glasses annually. Enjoy discounted rates for additional Specsavers products
• Access to our internal app where you can easily connect with other Specsavers’ colleagues across the country, share stories, gain rewards, and have easy access to training modules
• Opportunities to advance your career with a professional development plan
• In addition to competitive pay, training, and the opportunity to be with us from the start of our exciting Specsavers journey in Canada – you can be at the forefront for new opportunities and career growth as we expand to reach our target of 200 stores in Canada by 2024.
• Extended health benefits

Company Overview