[Remote] GTM Operations Specialist, AI Automation

Note: The job is a remote job and is open to candidates in USA. ServiceTitan is a company focused on AI-first deployment of Go-To-Market activities. The GTM Operations Specialist, AI Automation is responsible for executing GTM content and readiness activities, optimizing AI workflows, and managing cross-functional alignment for product launches.

Responsibilities

• AI Workflow Ownership: Build and optimize AI automations to accomplish the creation, management, and distribution of GTM artifacts (secondary assets, documentation, etc.)
• Efficiency and Process Optimization: Identify critical decision points in the GTM process and implement AI-powered solutions to streamline workflows, maximizing team efficiency and scale
• Secondary Asset Creation: Partner with Product Managers and GMs to translate their product and market narratives into compelling, customer-facing content. Transform source material provided by Product Management (value props, product narratives) into market-facing secondary assets, including one-pagers, solution briefs, case studies, product summaries, display ads, and webinar slides
• Distribution and Repository Management: Own the distribution of assets and maintain a clear repository of GTM materials and messaging resources for easy access across all relevant teams
• Content Readiness: Support the creation of specialized content for customer town halls, trade shows, and internal product showcases
• GTM Readiness Ownership: Own and project manage GTM readiness for all major product and feature launches, defining timelines, dependencies, stakeholders, and deliverables
• Cross-Functional Alignment: Ensure the alignment of timelines, updates, and results between Product, Marketing, Enablement, Sales, and Post-Sales teams throughout each GTM cycle
• Performance Support: Support data collection for GTM performance metrics and post-launch effectiveness reviews. Communicate results and information effectively to cross functional teams
• Support the creation of content for special events such as customer town halls, in-person customer meetings, trade shows, and internal product showcases
• Collaborate with Demand Generation and Events teams to ensure consistent storytelling across all campaigns and live engagements
• Manage the prep, coordination, and execution of major GTM events like Pantheon, ensuring content readiness and cross-functional alignment

Skills

• Demonstrated experience or deep familiarity with AI tools and automation platforms (e.g., generative AI, workflow automation) and a commitment to utilizing an AI-first approach to operations
• Strong project management skills, with the ability to manage complex timelines and multiple stakeholders simultaneously
• Ability to transform strategic messaging into polished, executable marketing and sales assets
• Exceptional cross-functional collaboration and communication skills
• Written and verbal communication
• Familiarity with marketing concepts - especially story telling and understanding content excellence

Benefits

• Flextime, recognition, and support for autonomous work
• Holistic health and wellness benefits
• Company-paid medical, dental, and vision for you and your dependents
• RSP match
• Employee assistance program
• Support for Titans at all stages of life
• Parental leave and support
• Up to $20k in adoption reimbursement
• On demand maternity support through Maven Maternity
• Free breast milk shipping through Maven Milk
• Financial planning tools

Company Overview