[Remote] Customer Service Representitive

Note: The job is a remote job and is open to candidates in USA. Promenade is a mission-driven company empowering local businesses with products and services that allow them to thrive online and offline. They are seeking a Customer Service Representative who will be the first point of contact for customers and floral partners, providing top-notch support and resolving inquiries.

Responsibilities

• Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
• Listen to customer inquiries, diagnose issues, and provide helpful solutions
• Accurately identify and escalate complex technical issues to our engineering team
• Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
• Identify trends and suggest improvements to enhance our support processes and overall user experience
• Help customers and partners maximize their use of BloomNation's platform to grow their businesses

Skills

• Friendly, optimistic, and caring individual who loves building relationships
• Excited to support local florists and be part of a growing startup
• Comfortable learning and using various support tools
• Exceptional communication skills, both in writing and over the phone
• Ability to work efficiently and maintain a positive attitude in a fast-paced environment
• Previous experience in a customer-facing role (retail or service industry experience is a big plus)
• Experience with Salesforce or similar platforms
• Bilingual: Spanish speaking

Company Overview